Profile • 26 years experience in customer service and support with recognized strengths in account management, problem-solving and trouble-shooting, sales staff support, planning/implementing proactive best practices• Excellent working knowledge of multiple payroll and accounting products• Provide “win-win” outcomes to client problems by conducting audits and variance analysis, trouble shooting critical issues, determining root cause, with a focus on first call resolution and ultimate customer satisfaction. • Sequel Database trouble shooting and programming skills• Microsoft Office proficiency• Proven ability to train, motivate, and supervise customer service employees in a payroll, accounting, and IT environment• Recognized as a team player by internal and external partners • Extensive knowledge of payroll accounting• Consistently provide added value to clients while protection employers bottom line