Cheryl Stanton Email and Phone Number

* Ensure client satisfaction and smooth customer enablement processResponsible for client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA) * Maintain strategic directionEnsure that the internal team is aligned with the clients IT strategy* Establish and maintain relationships with client stakeholders* Manage the delivery of serviceTake accountability for escalations and lead the service delivery team to ensure a resolution is reached that is satisfactory for the client and internal team.Responsible for the monthly delivery of CLM SLA reporting as well as service review meetings with the customer* Develop and maintain service excellenceAccountable for ensuring that a culture of service management excellence is developed and maintained by the delivery team. Requires a deep understanding of the client’s business needs and technology strategy and the associated Dimension Data delivery model.* Facilitate the delivery of service Facilitate the delivery of the service by establishing the ‘Single Point of Contact’ interface with the client and Services organisation.* Identify risks to solution implementation* Resolve escalationsBoth client and team escalations - make necessary recommendations to the team and take ownership of and drive through to resolution or further escalate these incidents.* Build effective working relationships with internal stakeholdersWorking with the client stakeholders and DD stakeholders in order to act as the SPOC and advise on service improvement plans and effect changes where required.* Vendor relationshipsEnsure that escalations are driven to resolution within SLA* Scrum Master RoleActing as a scrum master for Projects within the CLM practice

Responsible for driving all telecoms related initiatives to completion, resulting in the delivery of Savings to customers, under various business case motivations. Working closely with our in house DevOps team, we produce accurate reporting and present these to customers to validate the savings delivered.Managing vendors and customers as well as bridging the gap in the relationships between vendors and the customer.Implementing projects in the telecoms space that align with business strategies AND deliver savings.ACHIEVEMENTS:  Project manage a successful VoIP roll-out across over 100 stores for a national retailer to deliver a savings of over R2 million on their voice usage Manage a total customer base of up to 12 customers at a time, always aiming to achieve more than we promise a customer Saving customers over R20 million in my nearly 5 years at Torch Drafting and running a full MPLS and Direct Internet Access RFP for a logistics company, who’s head office is in Paris. Drafting and completing voice and PABX RFPs on behalf of customers Completing a full audit and investigation of a telephony system and team of employees at multi-national company in Manchester, England, whose monthly turnover exceeds £70 million per month (Linde Group Company) Mobile Policy Writing for corporates Maintaining Key Stakeholder Relationships and driving monthly steerco meetings Gained advanced excel skills

Identify prospective customers in accordance with target marketsMaintain sales documents covering in detail the status of negotiationsFollow up on sales leads provided internallyCreating solutions based on the customer’s needs for mobile campaignsMaintain up to date literature, sales aids, samples, price listsCompleting RFQ’s, sales works orders, travel expense sheetsAssisting accounts department with any queriesCold calling & Customer visitsMaintaining accurate sales figures for eCom divisionKeeping up to date records of bulk SMS’s sent for customersManaging campaignsCreating and maintaining reports for customer campaignsRegular campaign status update meetings with customers

Taking briefs of customers’ requirements for quotesSending prices through to customers To promote the sales of all products to existing and potential customersEnsure delivery notes are correctly completedHandling customer orders and queriesFiling quotes, orders, RFQ’s, sales works orders and other necessary sales administration documents and correspondenceWriting out of RFQ’s, sales works orders and other necessary sales administration documents and sending them to head officeCompleting credit note requestsMaintaining accurate records of the teams weekly sales figuresFollow up on all requests, queries and deliveries due from head office

Client Liaison on a corporate levelTraffic of all studio shoots for three extremely large and very busy studiosAssisting clients in conceptualising themes and moods for their imagesObtaining full briefs from clients and ensuring that the brief is fulfilled to the last detailSupervising a creative team of 6 – stylist, photographer, and set builders, from pre-production to final shootMotivating studio staff to meet deadlinesScheduling all shoots and negotiating deadlines with clients to fit demanding time constraintsPrioritising of all work in the studio at any given time (from shoots to delivery of product)Booking studio time for all work expectedRunning Daily pre-production meetings Briefing in-house DTP operators on our clients requirementsFollowing up on all work in DTP department to ensure the final image meets the clients’ requirementsIssuing and controlling of all outsourced printing and film processingQuoting clientsDirector’s Diary managementManaging driver and prioritising of final products to be deliveredLiaising and booking with outside stylists, models and agenciesAccess to and management of a vast library of photographic material dating back over 15 yearsPetty Cash controlRecording every shoot done in a job bookOffice refreshment and stationery stock controlStaff Management (including outsourcing of and payment to part-time staff during busy periods)Overseeing and assisting the dispatch/storeroom managerMonitoring the delivery and return of furniture, props and products delivered for photography

Daily processing and invoicing of ordersAnswering switchboardReceiving and assisting all guests and customersRunning of monthly statementsCollecting of large amounts of money from COD customersPetty Cash controlUpdating all clients records dailyOpening and locking up of the office dailyTyping of all correspondenceAssisting debtors with account queriesBanking preparation of cheques and cashStationery and office refreshment stock control