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Cheryl Stephens is listed as Visa Sr. Program Manager at Visa, based in Austin, Texas Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Cheryl Stephens.
Cheryl Stephens previously worked as Sr. Program Manager at Visa and Sr. Call Center Manager at Visa. Cheryl Stephens holds Master Of Arts (M.A.), College Student Personnel from Bowling Green State University.
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As an operations leader with a strong focus in client services, I have an outstandingrecord driving continuous process, systems and training improvements to boostperformance across all key metrics. I have built, trained and directed multidisciplinary,cross-functional teams that achieved exceptional levels of customer satisfaction,responsiveness and productivity at leading higher education institutions, includingColumbia College, Washington University in St. Louis and University of Texas at Austin.In addition to directing special projects and programs, my management skills in callcenter, walk-in and online client services operations in registration, financial aid andbusiness office environments are complemented by significant experience directingoperations in residential facility settings.Leveraging a multitude of transferable skills, I can make an immediate impact at yourorganization by:*Providing highly-effective change management leadership*Driving best-in-class levels of customer service & satisfaction*Boosting efficiency, productivity & quality while driving down costs*Recruiting, training & motivating top-performing cross-functional teams*Fostering organizational excellence, accountability & continuous innovationA highly adaptable natural leader, I set an example with a shirtsleeves managementstyle. A strong communicator, consensus builder and problem solver, I am known forpromoting a customer-centric service culture at all levels while guiding teams to exceedclient and institutional expectations.
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Foster City, California, US
Manage contractual and overall accountability to lead all aspects of operations for suppliers to achieve business goals serving clients’ most affluent cardholders. Implement roadmaps to provide best-in-class training, establish standard operating and complex escalation procedures, ensure service level and compliance policy adherence.
Foster City, California, US
Led team of 9-15 customer service professionals in Global Customer Assistance Services (GCAS) to include on-boarding, training, team building and coaching to performance improvement. Collaborated with colleagues across multiple sites to improve processes, reducing inefficiencies for teammates and customers. Led GCAS Infinite implementation for working.
Columbia, Missouri, US
Directed multisite call/walk-in center operations for the Financial Aid, Business Office andRegistrar departments. Led staffing, training, performance improvement and satisfactioninitiatives, as well as special projects in compliance. Managed budgets to $325K.
St. Louis, MO, US
Managed and trained 55+ full-time and paraprofessional staff responsible forstudent life, room assignments, crisis management, programming, publications atresidence hall and apartment housing for 4,000+ students at more than 15 facilities.
St. Louis, MO, US
Managed a satellite office, coordinating residential life with faculty,maintenance, housekeeping, health and counseling professionals.
St. Louis, MO, US
Managed the living environment for 300 first-year students whilesupervising 12 resident advisors.
Austin, TX, US
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Cheryl Stephens works for Visa.
Cheryl Stephens is listed as Visa Sr. Program Manager at Visa.
Cheryl Stephens is based in Austin, Texas Metropolitan Area, United States while working with Visa.
Cheryl Stephens has worked for Visa, Columbia College, Washington University In St. Louis, and The University Of Texas At Austin.
You can use AeroLeads to view verified contact signals for Cheryl Stephens at Visa, including work email, phone, and LinkedIn data when available.
Cheryl Stephens holds Master Of Arts (M.A.), College Student Personnel from Bowling Green State University.
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