As an operations leader with a strong focus in client services, I have an outstandingrecord driving continuous process, systems and training improvements to boostperformance across all key metrics. I have built, trained and directed multidisciplinary,cross-functional teams that achieved exceptional levels of customer satisfaction,responsiveness and productivity at leading higher education institutions, includingColumbia College, Washington University in St. Louis and University of Texas at Austin.In addition to directing special projects and programs, my management skills in callcenter, walk-in and online client services operations in registration, financial aid andbusiness office environments are complemented by significant experience directingoperations in residential facility settings.Leveraging a multitude of transferable skills, I can make an immediate impact at yourorganization by:*Providing highly-effective change management leadership*Driving best-in-class levels of customer service & satisfaction*Boosting efficiency, productivity & quality while driving down costs*Recruiting, training & motivating top-performing cross-functional teams*Fostering organizational excellence, accountability & continuous innovationA highly adaptable natural leader, I set an example with a shirtsleeves managementstyle. A strong communicator, consensus builder and problem solver, I am known forpromoting a customer-centric service culture at all levels while guiding teams to exceedclient and institutional expectations.