Cheryl Stroble Email & Phone Number

 Monitors ASACS via computers and CCTV; operates audio and video recording systems; monitors Airport fire alarm boards, weather alert radio/emergency alert system, aviation NAVAID system. Initiates and coordinates law enforcement response to airport security alarms pursuant to state and federal laws and FAA regulations, providing support for FAR 107.14. Clears lost, stolen or terminated employee ID badges from ASACS within FAA-specified time limits. Serves as dispatcher including use of all NCIC computer functions required by the CCAAPD, e.g., requesting vehicle and driver information, criminal history and other inquiries; response to requests from other agencies, "10-minute hits," administrative messages; adding and deleting stolen property information from state files. Coordinates response to Airport emergencies according to the Airport emergency plan, following prescribed response steps and direction from CCAAPD and management personnel. Maintains accurate records as events occur. Performs radio dispatch duties for other CCAA departments including Operations and Maintenance. Operates main Airport switchboard receiving and directing calls to/from the public and/or airport tenants, the ATCT emergency "hot line" and Airport emergency phone. Functions as after-hours information desk and receptionist. Maintains current Airport phone listings for tenants, CCAA and essential contacts.Disseminates information as directed, e.g., terminal paging, NOTAMs, press releases, etc.

Charleston, South Carolina

 Handle all incoming and outgoing communications.  Responsible for accurately performing all clerical duties for the clinical unit.  Process physicians' orders, Maintain unit charts, records, supplies and equipment.  Direct line of communication between the patient care unit and support services. Assists in orienting and training new personnel.  Monitors visitor traffic into the assigned unit Enforces visiting age and time restrictions for intensive and progressive care units Maintains unit chars, records, supplies and equipment Accurately performs required asks via computers.  Consistently and promptly follows through with data entry and updates on patient via hospital computer systems Works with the RN to provide accurate and immediate transcription and/or transmission of critical information

North Charleston, South Carolina

 Data entry of client files into DMS and Quick Books systems Answered local phone and National toll free line for SC Foreclosure Task Force Scheduled appointments for various counseling services Updated the roster for attendance for work shops all over the state via the DMS system Ran credit reports  Processed various forms of payments for services.

Goose Creek, South Carolina

 Performed functions as in previous position primarily via email, letters and outgoing calls to customers. Assisted as back-up to voice agents to clear customer service calls in queue CUSTOMER SERVICE ASSOCIATE1997 - 2001 Handling incoming calls efficiently resolving a variety of basic customer service inquiries Making reservations for offices nationwide  Provide excellent customer service to customers  Consistently meet established performance and quality standards  Locate and interpret complex information from a number of databases  Communicate information considered unsatisfactory by customers in a tactful manner.  Handle multiple tasks (ie., talking with customers while accessing information in a computer)  Offer alternatives and options to overcome objections  Cross-sell and up-sell associated items  Adapt to the needs of individual callers  Adhere to shift assignments in a 24 hr/7 day operation  Accept repetitive work tasks performed in a confined work area  Provide timely and accurate information reflecting a customer-oriented image for the company  Maintain a courteous and pleasant demeanor while speaking with external and internal customers

Associate’S Degree, Business Administration And Management, General, 3.64

AA in General Business

High School Diploma