Cheryl Taylor Email & Phone Number

Frisco, Tx, Us

Teaneck, New Jersey, Us

Addison, Texas, Us

Dallas, Texas, Us

Windsor, Ct, Us

Irving, Texas, Us

★ Oversees the performance of 65 direct reports and 150 indirect reports engaged in revenue cycle management. Builds and leads training on financial policies and procedures.★ Develops and implements strategies to accelerate reimbursement and improve cash posting, denial management, and accounts receivable.★ Initiated the denial management program, which identified the root causes behind a 22% denial rate for claims, including errors in CPT and diagnosis codes.★ Introduced remediation that lowered revenue leakage from accounts 90 or more days past due from 11.5% to 1.76% in three months.★ Discontinued billing practices that had historically encountered a low rate of reimbursement.★ Restructured the team to lower headcount by 33% without compromising productivity, while also introducing a new culture of employee engagement, leading to reduced turnover.★ Participated in due diligence for post-acquisition integration, including coding audits that identified one case of severe overcoding and a $3M overstatement of EBITDA.★ Identified downcoding incidents by physicians that translated to $1.6M in additional revenue; trained physicians on proper coding to improve Evaluation & Management coding revenue by $112K in 30 days.

Menlo Park, California, Us

Menlo Park, California, Us

• Extensive background in international work with Indian BPO's for RCM.• Developed a program for resellers who wanted additional revenue and billing services utilizing outsourcing for doing the back-end of billing, while having all patient interaction with English-speaking personnel.• Directed and led multiple healthcare consulting companies focused on helping medical practices become profitable and successful businesses through blended industry knowledge and practical experience.• Restructured the Allscripts MyWay PM implementation process and was recognized as being a top 3 implementer.• Traveled to GeBBS Healthcare in Mumbai, India for 3 months to assess internal problems; audited the entire process, identified and resolved over 70 critical issues, and created an end-to-end billing program.• Coordinate RCM activities, services and projects with other senior management, and supporting/managing the expansion of RCM activities to support acquisition growth and new practices. • Deliver advisement and guidance to clients in areas including strategic planning, strategy and contracting, rate analysis, market assessment, network development, and contract negotiations.• Design and implement customized revenue cycle management protocols ensuring that physicians and medical practices received payment for services rendered. • Develop guidelines consisting of well-defined rules, procedures and processes designed to collect payments and prevent errors; physician billing guidelines encompassed the protocols for all types of payers, including individuals (cash), private insurance companies, and government payer programs.

• Stabilized MetroHealth Station via proper HR and companywide protocols, resolving employee complaints, initiating budget and workforce cuts, P & L review, and facility workflow.• Established contracts with insurance carriers; negotiated contract with local IPA which led to a 33% increase in signing bonus and 15% increase in senior capitation rates. Created the entire RCM structure and initiation of EMR/PM. • Facilitated relationships with the financial community in an effort to secure additional working capital.

Los Angeles, Ca, Us

Taylored Solutions Inc., Brentwood, CA (2/2004 - 1/2011)Better Billing Services, Pleasant Hill, CA (2/1997 - 1/2004)• Developed and managed processes to audit and monitor charge capture, denial and adjustment management, and reimbursement analysis of payer contracts, while ensuring the achievement of established financial goals.• Launched new marketing materials for software product in a targeted area and was instrumental in the product marketing design and layout.• Led the conceptualization, design, and launch of high impact marketing campaigns to introduce new physicians to the medical community; drove strategies focused on attracting new patients and clientele.• Successfully designed a bonus program to solicit new business through referrals from existing clients.• Served as an active coach and mentor to provide students with professional training/guidance and introduction into a medical billing office environment.• Provided externship program for graduates of medical billing schools, with an emphasis on teaching students skills crucial to becoming a successful medical biller in today’s industry.• Managed the analysis of healthcare explanations of benefits (EOBs) to determine which client contracts required renegotiating.• Directed the collection of over $350,000 on a single, grossly past-due account.

Bachelor'S Degree, Health/Health Care Administration/Management

Coursework Towards Associate’S Degree