Manage the intake process of data issues by identifying, tracking, analyzing, and working with Stakeholders, Data Stewards and Data Owners across the enterprise to resolve data anomalies. Prepare and submit Weekly/ Monthly data issue reports utilizing Tableau by creating dashboards to provide updates on issues for validation, remediation, escalation, and completion. Assist with research into industry standards, federal regulations, and internal policies on data management policies and procedures. Monitor data retention procedures of assigned product teams. Collect business and technical metadata by reviewing metadata prepared by Data Analyst and ensuring they adhere to enterprise metadata standards. Establish appropriate access groups based on data privacy classifications. Ability to navigate and retrieve data from databases directly through application programming interface (API’s) and other data platforms. Promote an environment that supports diversity and reflects the M&T Bank brand. Support PUB Initiatives relative to data conversion and system migration.

Managed the Change Management process for ProfitLink Dimensions, including SOR Mapping table ensuring the quality of data to downstream systems. Processed daily ProfitLink and CECL conformance (source code values) for downstream financial application systems for improved financial reporting accuracy. Created DRM daily/weekly Audit reports for lines of business. Evaluated data for anomalies (data not populated) and resolved it. Provided demos/testing for DRM and issue resolution on the implementation for the end users. Integrated technology throughout various lines of business to develop workflows and best practices to improve the quality, integrity, and confidence of data across the enterprise. Utilized the Data Governance Metadata template to implement and manage enterprise business and technical metadata, including data dictionaries, data lineage, and associated metadata initiatives. • Special Assignment: Assisted our Mortgage Business Partners with COVID-19 initiatives in Q2 2020.• Created a presentation for the Chief Human Resources Officer to showcase the roles and responsibilities of a Data Analyst.

Evaluated logical-mapping records for Enterprise Data Warehouse and provided recommendations to standardize documentation for business and data lineage. Provided metrics and reporting requirements to ensure continual data quality. Profiled, developed, documented, and implemented business rules, data quality policies and procedures, standards, and business glossaries to monitor data quality for enterprise critical data elements utilizing Informatica Analyst/IDQ. Provided training and assisted data leaders in using the Informatica Business Glossary tool. • Special Project: Aligned existing data policies and evidence of attainment with Basel principals.

Conducted comprehensive third-party service provider due diligence; reviewed financial performance, certificates of insurance, SSAE-16’s, identified data classification, and business continuity/disaster plan testing results. Collaborated with vendors to facilitate procurement activities; achieved compliance and successfully negotiated contracts.

Analyzed internal documentation and practices, identified areas of opportunity, presented solutions, and generated key recommendations; led continuous improvement initiatives. Communicated with United States Bankruptcy Court Trustees and Bankruptcy Attorneys on a daily basis regarding case status. Forecasted monthly repossession sales projections and expenditures; created long-term customer payment plans to assist in helping customers improve payment timeliness.

Managed, coached, mentored, and evaluated a team of six collections employees and facilitated effective training programs; planned and coordinated daily workflow and delegated work assignments specific to contacting past due customers. Effectively resolved complex employee relations issues and mediated conflicts in a timely manner.