Cheryl Wan Email & Phone Number

Leeds, GB

Liaised with stakeholders throughout the Claims function to create a consistent approach with large loss outputs. Also worked alongside every line of business within Claims to gain an understanding of how data is utilised within Claims and to ensure compliance.

Gained a wider understanding of Underwriting across all lines of business and was able to analyse data, to create meaningful insight to shape the objectives for the next year. Engaged with a variety of stakeholders across Underwriting to facilitate any training needs. Created Governance training materials and rolled this training out to the entirety of.

Gained an understanding of underwriting within the Retail SME as a trading underwriter, specifically package products such as Shop and Property Owners. Liaised with brokers to understand and underwrite a risk in order to determine whether it was within our risk appetite.

Gained an understanding into NPS and verbatim analysis, turning these into actionable insights. Promoted the importance of customer experience through arranging events and workshops. Worked closely with the team to improve ongoing customer service for vulnerable customers. Started a ZM social housing project of which I managed.

Created a variety of video content for different projects such as the end of year roadshow and for the Independent Governance Committee. Worked with agencies to gain an understanding into customer behaviour through qualitative research and how this could be applied within the business. Gained a deeper understanding of the relationships insurers have with.

Leeds, West Yorkshire, United Kingdom

Leeds, United Kingdom

Leeds, United Kingdom

Hong Kong

Master'S Degree, Advertising And Marketing, Merit

Bachelor'S Degree, Classical Civilisation, Upper Second-Class Honours (2:1)

Education record