Cheryl Weinstein Email & Phone Number

Port Townsend Wa

Responsible for start up of local sales office Managed all internal and external salespeople (4 internal / 100 external)Responsible for the daily operations and creation and implementation of work flow for the Sales Office to ensure sales in excess of 3.5 millionResponsible for 10% increase in sales in 2009Managed Key AccountsCommunicated all sales programs, product knowledge, company procedures to all active sales representatives and principals using a non-traditional business modelActed as liaison between customers/sales representatives and ownerNegotiated and completed all necessary paperwork for key account salesCreated and implemented sales team training manualBuilt high functioning sales team - team model with weekly and monthly team bonus incentivesHired, trained and fired sales team members and sales representativesProvided weekly sales reportsTraveled to permanent and temporary trade shows Implemented sales promotions and marketing plans per instruction of ownerAssisted with product development and selection

Responsible for the daily operations of the University Housing Office including all decision making regarding collections, leasing, resident relations, and resident retention with a 1300 unit portfolio.Hired, trained and developed direct-report employeesEnsured that cooperative relationships and strategic planning measures were in place with regards to leasing, turnover, summer orientations and special housing programs. Coordinated housing issues with various departments, i.e. PSU Auxiliary Services, Residence Life, Residents' Association and CHNW FacilitiesIdentified, supported and provided training opportunities to aid the professional development of all employeesPromoted HNW's standards for employee conduct and complied with HNW's corrective action and grievance proceduresOversaw move out packages, adjustments to accounting, processing tenant damages, housing credits, deposit accounting, and coordination with PSUEnsured compliance and interests were protected from liabilityEnsured staff handbooks, training information and all rental information, including legal documents and other printed resident information were current and in compliance

Acted as liaison between Facilities Supervisors, PSU Facilities, PSU Residence Life Staff and PSU / HNW Residents' Association regarding the development and enforcement of standards within each area, including maintenance, cleaning, customer service (internal and external), turnover, safety, security, carpet installations, pest control, fire alarm testing and key control.Managed work order and asset management databaseHired, trained, and developed direct-report employeesDeveloped and maintained a strong working relationship with all PSU Residence Life staff and Residents' AssociationDeveloped and implemented staff training for incoming PSU, Senior Staff and RAs regarding facilities emergency responseAssisted in the security of PSU building units and common areas through conformity to PSU key policyResponded to reported building needs and ensured that physical maintenance, cleaning and capital improvement needs are all adequately addressedGenerated tenant charges and address associated tenant relations

Provided quality internal and external customer service in a concise and accurate mannerSupervised and trained temporary office staffProvided accurate and consistent messages regarding policies and proceduresActed as liaison between rental office and other departmentsManaged office budget including petty cash disbursement Problem solved customer issuesDesigned and edited monthly tenant newsletter and marketing materials

Supervised and evaluated staff and volunteersWorked closely with the Residents' Association - sponsors of the centerCreated and maintained business systems for enrollment and AR and AFS billingManaged budgetObtained grant for Parent Education and Support GroupAcquired and maintained Oregon State license and certificationDeveloped and implemented policy and procedure manual for staff and clients