Cheryl Wilson Email and Phone Number

• Developing high-quality content and instructional design for automotive clients, focusing on sales, service and product training• Applying editorial expertise to ensure accuracy, clarity, and consistency in all materials• Exceeding client expectations through stakeholder collaboration and effective learning outcomes• Overseeing project lifecycles from research and creation to delivery, aligning with client specifications to deliver resources such as interactive guides, eLearning courses, videos, and virtual train the trainer sessions• Leading the successful implementation of Salesforce within client organisations

• Led training and business operational initiatives across the UK and Europe to boost performance, success and the delivery of the business’s objectives• Managed quality assurance processes and delivered various training formats, including instructor-led sessions, virtual classes, and Train-the-Trainer workshops• Developed and executed training strategies in conjunction with departmental leads, to exceed business targets• Created and implemented new policies and technology to ensure all global team members were consistently updated with the latest news and policy changes, fostering informed and cohesive operations across the organisation• Collaborated on new product launches and played a key role during the COVID-19 crisis, coordinating efforts to safely repatriate nearly 45,000 customers

• Led a team of 12 teachers while overseeing the academic and personal development of 325 students• Directed curriculum planning and implementation to uphold the highest educational standards• Provided leadership by promoting school ethos and ensuring adherence to policies• Supported students' academic, social, and emotional development, addressing behavioural issues and improving attendance and performance• Collaborated with parents, teachers, and management to foster a supportive and success-driven environment

• Developed and executed business strategies and sales forecasts while training and coaching sales teams to optimise sales performance, exceed quotas, drive revenue growth, and enhance productivity• Coordinated with global marketing to strategise and generate European leads, attracting foreign investment• Led recruitment, training, coaching, and integration of new team members to ensure smooth onboarding and team cohesion

• Provided operational support to senior management and staff, with a focus on enhancing performance and streamlining interdepartmental communication• Ensuring an exceptional guest experience and managing a diverse team in a fast-paced environment• Ensured strict adherence to health, safety and licensing laws alongside supporting floor staff during opening hours