Technical Program Manager for Disney-Hulu

Shared Business Operations (SBO) Portfolio Team - Quality Metrics▪ Improved the tracking and accuracy of key Quality metrics for 200+ active projects in 7 portfolios by automating data sources and developing Power BI dashboards, reducing effort from 20+ hours weekly to a 2-minute daily refresh.▪ Expanded the breadth, depth, and quality of portfolio metrics by analyzing available source project data and leveraging it to identify new opportunities to validate project and portfolio health,… Show more Shared Business Operations (SBO) Portfolio Team - Quality Metrics▪ Improved the tracking and accuracy of key Quality metrics for 200+ active projects in 7 portfolios by automating data sources and developing Power BI dashboards, reducing effort from 20+ hours weekly to a 2-minute daily refresh.▪ Expanded the breadth, depth, and quality of portfolio metrics by analyzing available source project data and leveraging it to identify new opportunities to validate project and portfolio health, such as missing or incongruent data (e.g., missing baselines and milestones; misaligned project phases compared to project % complete; etc.).▪ Created, piloted, and executed a new SBO Project Compliance Review process and artifacts to ensure projects comply with Microsoft's Launch Policy. Created Power BI dashboard for tracking, with SQL Server and SharePoint sources.▪ Developed and implemented quarterly Pulse surveys. Analyzed and reported results (including insights).▪ Technologies: SQL Server (Azure and local instance), OData feeds, SharePoint, regex (sed) for data cleansing, Power BI, Power Query, and Excel (formulas, VBA/macros, charts) Show less

1. Enterprise-level SaaS and Single Sign-on (SSO) Implementations▪ Managed SSO integrations between enterprise-level SaaS digital marketing and analytics platforms and Disney's proprietary SAML-based SSO service (MyID), including migrations to Disney's new, cloud-based IDP.▪ Liaison between IT, Identity, Platform, Security, and external vendor teams to plan and execute SSO integrations, ensuring ongoing compliance with IT and Security protocols.▪ SSO integrations impacted more than… Show more 1. Enterprise-level SaaS and Single Sign-on (SSO) Implementations▪ Managed SSO integrations between enterprise-level SaaS digital marketing and analytics platforms and Disney's proprietary SAML-based SSO service (MyID), including migrations to Disney's new, cloud-based IDP.▪ Liaison between IT, Identity, Platform, Security, and external vendor teams to plan and execute SSO integrations, ensuring ongoing compliance with IT and Security protocols.▪ SSO integrations impacted more than 7,000+ Disney employees, contractors, and external vendors globally.▪ Platforms: Oracle BlueKai DMP, Adobe Experience Cloud, Adobe Analytics, Omniture Analytics, TealiumIQ, ObservePoint, OneTrust, and Ensighten.2. Enterprise-level Digital Analytics and Marketing Platforms Support▪ Lead the analysis, discovery, business process changes, and end user impacts to migrate 29 Disney login companies to their Adobe Experience Clouds and Adobe Analytics instances. Lines of business include ABC, ABC News, Bamtech (Disney+), Disney International, Disney Online, Parks, Shopping, Studios, ESPN, Marvel, and most recently Fox Entertainment and National Geographic.▪ Expert in the Adobe Experience Cloud Admin Console and Adobe Analytics admin console.▪ In SQL Server (hosted on AWS), engineered a user accounts admin tool to provide visibility into (and governance of) user accounts among the different Adobe clouds, plus 60 Oracle BlueKai DMP seats. ▪ Populated the data using the Adobe APIs (1.4 and 2.0) and an internal Disney tool. Managed Adobe integrations via the Adobe I/O Console, including generating and renewing certificates.▪ Troubleshooted, trained, and documented user account admin processes for Oracle, Adobe, and Ensighten.▪ Participated in Adobe Customer Advisory Boards and provided user experience feedback to Adobe engineers. Show less

Virtuoso Product Development Team▪ Designed feature sets for new and changing Business processes to transform a legacy project management tool used by 20,000+ Microsoft employees worldwide to a new platform.▪ Collaborated with local and offshore Business partners and Program Management, BA, Engineering, and UX teams to analyze, design, and document Business processes and requirements for new features.▪ Created user workflows, UI/system interaction flows, and screen mockups.▪… Show more Virtuoso Product Development Team▪ Designed feature sets for new and changing Business processes to transform a legacy project management tool used by 20,000+ Microsoft employees worldwide to a new platform.▪ Collaborated with local and offshore Business partners and Program Management, BA, Engineering, and UX teams to analyze, design, and document Business processes and requirements for new features.▪ Created user workflows, UI/system interaction flows, and screen mockups.▪ Wrote detailed feature specs and user stories for consumption by the Engineering team (dev and test).▪ Demonstrated the product to customers through feature demos and Readiness training videos.▪ Developed a product backlog management process and contributed to its on-going growth and maintenance.▪ Agile delivery with a monthly sprint cadence. Show less

▪ Provided project management rigor and leadership for agile teams to reinvent an e-commerce website.▪ Owned the customer experience (CX) and features for a new, multi-channel (web, mobile) consumer service. ▪ Worked with a team of UX designers and user researchers, developers, and operations team to plan and design the future CX into a blend of new and existing platforms and technologies in a lean, agile, startup environment.

▪ Provided IT project management rigor, leadership, and vendor team management for requirements and processes to integrate with a third-party platform engine.▪ Project managed the multi-phased consolidation of three programs and platforms into a new, multi-channel Customer Rewards platform (in-store, web, and mobile) serving 11M US/Canada customers (75% annual revenue).

▪ Corporate Functions IT (CFIT) Tax Team▪ Relationship, requirements, release, and vendor management for a corporate compliance initiative to save $12M in annual tax assessments through integration of a third-party tax engine (Vertex) with SAP. ▪ Identified undiscovered Business requirements in the context of in-flight work. ▪ Developed engagements with critical, external dependent teams. Initiated cross-org collaborations to ensure successful launch.

▪ Portfolio Planning Office, Microsoft Products & Services IT (MPSIT)▪ Portfolio demand/intake management and FY15 IT budgeting planning for a $250M portfolio. ▪ Coordinated the Planning team's efforts and Rhythm of Business (RoB). ▪ Developed a budgetary planning tool to align multiple portfolio planner workstreams (Partner, Sales & Marketing, Shared, and Service Engineering) with budgetary estimates to complete the annual MPSIT budget planning process.

▪ Microsoft Professional Services organization, Knowledge Management Platform▪ Developed enterprise social media pilot plan supporting 15,000 employees in 80 global Communities of Practice. ▪ Led the user research that resulted in several new requirements to the Yammer product team. ▪ Initiated user research effort to reimagine/overhaul the knowledge management platform to SharePoint 2013. ▪ US Rotation Manager for MACH MBA China Experience (MCE) hire.

▪ Microsoft Products and Services IT (MPSIT)▪ Established IT PMO presence and RoB during a series of major IT business and operational transformations. ▪ Created project management frameworks, processes, tools, and templates (including SharePoint sites to manage projects) to facilitate governance, consistency, and reporting to executives by senior IT project managers. ▪ Onboarded and trained new hires. Provided oversight on practices, tools, and scorecards for $35M portfolio. ▪… Show more ▪ Microsoft Products and Services IT (MPSIT)▪ Established IT PMO presence and RoB during a series of major IT business and operational transformations. ▪ Created project management frameworks, processes, tools, and templates (including SharePoint sites to manage projects) to facilitate governance, consistency, and reporting to executives by senior IT project managers. ▪ Onboarded and trained new hires. Provided oversight on practices, tools, and scorecards for $35M portfolio. ▪ Prepared decks for VP-level monthly Business reviews (MBRs). Coordinated MS Poll results/follow-up efforts. Show less

▪ SMS&P Partner Platform and Microsoft Partner Network▪ Planned and led 4 major releases ($15.7M) of a multi-application Microsoft Partner Network platform localized in 11 languages and used daily by more than 500,000+ partner end users (https://partner.microsoft.com/). ▪ Planned and led 15 Portal and Content Management System (CMS) releases, including v1.0. The systems were localized in 30+ languages (including RTL) and adopted by users in all 84 Microsoft subsidiaries worldwide. ▪… Show more ▪ SMS&P Partner Platform and Microsoft Partner Network▪ Planned and led 4 major releases ($15.7M) of a multi-application Microsoft Partner Network platform localized in 11 languages and used daily by more than 500,000+ partner end users (https://partner.microsoft.com/). ▪ Planned and led 15 Portal and Content Management System (CMS) releases, including v1.0. The systems were localized in 30+ languages (including RTL) and adopted by users in all 84 Microsoft subsidiaries worldwide. ▪ Invented process to convert live web content with high quality to the new CMS, saving over 2,000 project hours. ▪ Invented UI localization review process resulting in elimination of more than 40 high-priority bugs prior to launch.▪ Led the core methodology shift from Waterfall to Agile/Scrum, including requirements and product backlog processes. Provided Business value through agility, responsiveness, and incorporation of early user feedback.▪ Introduced a comprehensive platform testing strategy, including User Acceptance Testing, localization testing with native-language speakers, and onsite Partner usability testing. Implemented feedback prior to product release. ▪ Planned and managed several large user testing (UAT) efforts with a complex mix of user types, data prep (including staging user accounts), global testers, multiple languages, time zones, and feature sets. Show less

▪ Technical Writing: Designed and delivered enterprise-class technical documentation systems (SDKs, admin guides, and Help systems). Designed user interaction models for a pre-market consumer speech technology. Performed complex audience analyses for human-computer interaction. Designed content access strategies based on how people think about, use, and interpret systems.▪ Instructional Design: Developed and delivered multi-day training for end-user and Java developer audiences.▪… Show more ▪ Technical Writing: Designed and delivered enterprise-class technical documentation systems (SDKs, admin guides, and Help systems). Designed user interaction models for a pre-market consumer speech technology. Performed complex audience analyses for human-computer interaction. Designed content access strategies based on how people think about, use, and interpret systems.▪ Instructional Design: Developed and delivered multi-day training for end-user and Java developer audiences.▪ Database: Database administration, web technologies, data analysis, migrations/conversions, and root-cause analysis. Invented SQL-based automation tool to audit developer source code for SDK documentation.▪ Companies: Wingcast LLC, Onyx Software, DataChannel, Rational Software, Microsoft, Vulcan Inc. Show less