Cheryl Chamberlain Email & Phone Number

Greater Chicago Area

Facilities Cleaning & Maintenance Manager for the Chicago Cubs at Wrigley Field.

Chicago

Managed all Facility Operations and Housekeeping functions of pre-expansion flagship facility hosting 4,600 members and revenue in excess of $10.6M; worked with general contractor on $85M expansion project. Opened new 650,000 square foot club, including 55-room boutique hotel, ensuring that facility was pristine, fully stocked, staffed, and ready to accommodate 10K+ members. Acted as primary point of contact, resolving member complaints or problems; club liaison with government officials as it relates to licensing, fire, security and safety. Tour facilities to assess conditions and take responsive action if needed. Managed in-house resources, purchasing, service providers and sub-contractors. Negotiated terms, pricing and deliverables. Other highlights include: • Established and maintained standards, procedures and policies for club and hotel; authored Midtown Housekeeping SOP in place at all facilities. Developed short and long-term facility operations and preventative maintenance programs• Project Management• Successful staff recruitment, training, development and retention record• Preparation, administration and oversight of $1.45M Operations budget (pre-expansion facility) for 4 departments and the same for an average $15.5M Capex budget. Realized a $145k savings (excluding Capex) in FY15 and $86k in FY16• Creation of Risk Management training programs; launched new hire onboarding and training protocols• Planned, directed and managed an extensive range of work for all capital projects as well as in the repair, general maintenance, construction and housekeeping of all areas of club property including buildings, grounds, tennis courts, mechanical/electrical systems, parking garage, parking lots and equipment. Executed all projects, ensuring that all corporate quality standards and member expectations were maintained while meeting deadlines and staying within budget parameters.

Guide all aspects of a full service Commercial and Residential General Contractor operation. Responsibilities included developing a cost-effective plan/schedule for completion of projects based upon blueprints and client input; review and negotiate bids and contracts; determine proper utilization of resources. Generate project timeline for tradesmen, subcontractors and phases of project. Track and control schedules, material/equipment expenditures, and other costs to assure completion of project within time and monies budgeted. Manage labor and sub-contractors; secure licensing, permits and insurance; generate tax data; create all corporate marketing and print materials.

Indianapolis, Indiana Area

Responsible for all division business functions. Creation of Business Continuity Plan for use in catastrophic recovery scenario. Coordinated live virtual and onsite new-system user training sessions globally. Developed all division presentations for use at Global Leadership Team meetings. Synthesized data from multiple systems and applications to produce reports, system specification and user manuals. Generated status reports, project outlines, performance appraisals, staffing schedules, etc.