Cherylanne Thomas Email and Phone Number
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Cherylanne is a forward-thinking, intra-perineurial marketing and sales evangelist with 25+ years of experience in building, restructuring, and transforming hospitality brands into profitable entities. In addition, Cherylanne has:• Been awarded 2023/2024 Recognition by Cvent for two brand hotels as being the #1 hotel in the country out of 250 hotels for sales team top metric performance.• Desire for the challenge and then satisfaction that only underperforming and new build assets offer.• Global sophistication as evidenced by currently serving owners that rank in the top five private equity firms worldwide as by assets under management.• Luxury experience as Executive Director of Sales and Marketing with the following independent resorts and brands o Sunseeker Resorts, an Allegient Airlines Resorto Conrad Hotel & Waldorf Astoriao Grand Hyatt Hotels & Resortso The Langhamo Ritz Carltono Fairmont Hotels & Resorts• Highly successful in recruiting and retaining top-flight performers in addition to coaching out those, if inherited, that are less than top-flight personnel.• Proven ability to be highly effective with a broad bandwidth of constituents from hourly associates to high-end event planners and their clients.• Rare and wide bandwidth that far exceeds traditional Executive Director of Sales and Marketing responsibilities including but not limited to executing quality standards in Guest Service operations and other front of the house departments. • Fearless mind that is not afraid of creating and implementing new initiatives that may fail.• Possess an unrelenting commitment to Quality Excellence in the sales and marketing departments and overall, as demonstrated by becoming certified as a Malcom Baldrige Quality Award examiner. • Positive reinforcer of those on her teams that inspires top flight performance.• Nearly tireless work ethic accompanied by boundless, yet in control, energy. • Lastly, and most importantly, a proven track record that creates positive double-digit revenue percent growth, well in excess of one million dollars in net operating income year over year.
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Area Director Of Group Sales - CaribbeanIhg Hotels & ResortsUnited States -
Executive Director Of SalesSunseeker Resorts May 2024 - PresentLas Vegas, Nv, Us -
Senior Executive Director Of Sales And MarketingConrad Nashville Jun 2023 - Sep 2024Nashville, Tn, Us -
Senior Executive Director Of Sales And MarketingGrand Hyatt Nashville Aug 2022 - Jun 2023Nashville, Tn, UsRecognized by Cvent for being the #1 hotel in the country out of 250 hotels for sales team top metric performance. • Responsible for overseeing 14 person sales, marketing, and revenue optimization team with less than 20% turnover.• Manage brand, asset manager and owner relations.• Annual revenue metrics on pace for 2023 - 96,500 room nights; $46MM in revenue.• Continuous outpace comp-set STR metrics with a 107% YTD index. -
Senior Executive Director Sales And MarketingHilton Alexandria Mark Center Sep 2017 - Aug 2022• Responsible for overseeing 17 person sales, catering, conference services and revenue management team, guest experiences producing $27MM revenue.• Managed brand, asset manager and owner relations. • Charged with and succeeded in turning revenue deficit around to producing a positive group and catering pace compared to STLY and exceeding budget.
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Senior Executive, Sales And MarketingHyatt Regency Mar 2015 - Apr 2017Chicago, UsResponsible for overseeing a 12-person sales and revenue management team producing $23MM revenue.• Exceeded total room revenue budget and delivered $2MM over STLY.• Moved RevPAR market position to 2 from 5 in 14 months. • Moved Trip Advisor position to 2 from 13 in 14 months. -
Managing Director, Advisory Board ChairHsmai Sep 2013 - Feb 2017Mclean, Virginia, UsHotel Sales Marketing Association International -
Regional Area Director Of Sales MarketingKahler Hospitality Group - Marriott, Independent, Wyndham Sep 2013 - Mar 2015Responsible for overseeing 17-person cluster sales and revenue management and producing $75MM revenue.• Created and implemented marketing initiatives for multi-unit food/beverage franchises including Dunkin Donuts, Freshens, Starbucks, as well as Marriott Mayo Clinic and independent restaurant outlets.• Led the multi-unit quality excellence team for cluster hotels and Mayo Clinic partnership, implementing standards and operating procedures under the discipline of the Malcolm Baldrige criteria. Improvements and results are monitored through guest social media and survey metrics.
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Area Director Of Marketing And Sales, Rebrand And Turn Around SpecialistWestin Hotels & Resorts Sep 2012 - Jun 2013Bethesda, Maryland, UsMulti-Unit Westin Resorts, Spa and Casino• Developed cluster sales force infrastructure by working closely with each resort, developing cross-selling presentations, sales strategies and prospecting methods and opportunities. Achievement for both properties called for 20 and 25% revenue increase from previous year. YE projections are being forecasted at 17 and 21% with largest impact of success coming from group segment room night pace and ADR increase. Market recovery forecast at 4.2%. • Founded concept and created “Waterfront Collection at Lake Las Vegas” as a resort destination marketing initiative promoting three resorts 1000 luxury tier guest rooms, 225, 000 square feet of indoor/outdoor event meeting space.• Assumed accountability for “turn around” hotel positioning, revenue generation and yield improvement through the development and implementation of appropriate strategies.• Worked with the hotel Executive Committee to ensure quality product delivery, design products and concepts to improve the customer experience, and maximize revenue and profit.• Managed the Strategic Sales Revenue Planning process to support sales strategies, performance measurement and linkage to the goals in the hotels' business plans. • Monitored competitor practices, monthly STR and diagnostic tools in order to understand competitor trends and refine hotel sales and marketing strategies accordingly. -
Director Of Marketing And Sales, Rebrand And Turn Around SpecialistWaldorf Astoria Hotels & Resorts Jun 2011 - Sep 2012Prior to resort sale (now flagged as a Hilton), oversaw marketing and sales for 55,000 sq. ft. resort meeting space, 349 guest rooms, spa and casino.•Re-branded and re-opened hotel without the benefit of a pre-sell period. Positioned hotel for financial success with 65% OTB group booking pace shifting market mix to 65% Group and 35% Transient. 2012 revenue goal; 65% occupancy $139.12 ADR increasing 2011 figures 10% and 26%, respectively.•Led a sales team of 17 managers (five managers in remote key market segment locations), two marketing managers, a PR, data-mining and social media agency toward 2012 financial success: procure $12M in room revenue, $3M in banquet revenue, $1.2M in spa sales.• Managed a $1.9M marketing budget and strategic partnerships with Casino, DMC and 20,000 sq. ft. spa. -
Regional Director, Marketing And SalesThe Ritz-Carlton Hotel Company, L.L.C. May 2010 - Jun 2011Bethesda , Md, UsRecruited to open and establish new regional sales office; providing marketing and business development expertise to increase sales and membership satisfaction.• Implement and oversee membership services program with asset value of $22.4M in membership sales and $1.7M annual dues contribution. Coordinate membership and sponsored guest events, create affinity partnerships and strategic partnerships to increase regional membership sales. • Create and execute marketing plan and initiatives to increase regional membership base 18% to $26.8M in 2011. • Oversee the formation and meetings of a membership advisory, real estate marketing professional and affinity partner panel for the purpose of receiving feedback on the development and implementation of program initiatives to increase membership sales and membership experience satisfaction score card ratings.
Cherylanne Thomas Skills
Cherylanne Thomas Education Details
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Suffolk University - Sawyer School Of Management - MbaMarketing And Finance -
Landmark EducationProfessional Development And Leadership Training
Frequently Asked Questions about Cherylanne Thomas
What company does Cherylanne Thomas work for?
Cherylanne Thomas works for Ihg Hotels & Resorts
What is Cherylanne Thomas's role at the current company?
Cherylanne Thomas's current role is Area Director of Group Sales - Caribbean.
What is Cherylanne Thomas's email address?
Cherylanne Thomas's email address is ct****@****ail.com
What schools did Cherylanne Thomas attend?
Cherylanne Thomas attended Suffolk University - Sawyer School Of Management - Mba, Landmark Education.
What are some of Cherylanne Thomas's interests?
Cherylanne Thomas has interest in Macertification Program, Boston, Candidate, Hospitality Strategic Marketing, Education, National Examiner, Landmark Education, Washington, Professional Licenses, Professional Licenses Cornell University.
What skills is Cherylanne Thomas known for?
Cherylanne Thomas has skills like Marketing Strategy, Hospitality, Marketing, Resorts, Strategic Partnerships, Strategy, Hospitality Management, Hospitality Industry, Leadership, Hotels, Management, Social Media Marketing.
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