Cheryl Shepherd Email & Phone Number

United States

Bethlehem, PA

• Cultivated and managed relationships with clients, vendors, and community partners by creating a business culture of core elements such as integrity, commitment, and trustworthiness.
• Set project timelines and managed teams to complete milestones in accordance with scheduled construction closings.
• Directed and coordinated marketing activities, leading to a 200% increase in forecasted annual sales.
• Managed the launch and development of rondelnewhomes.com website using Basecamp, increasing traffic by 75%.

• Executed and managed complex technical implementations and platform migrations, including cloud platforms, managed services, disaster recovery, colocation, network services, and security compliance.
• Utilized NetSuite and Project Insight to manage project scope, schedules, issues, risks, procurement, and fulfillment.
• Collaborated with sales, implementation engineers, and third-party vendors to ensure customized solutions were transpicuous.
• Developed and maintained Wiki and SharePoint technical procedural documentation, leading to improved Client Implementation team efficiencies and improved turnover time frames.

• Appointed to the acquisition team to identify issues with product, service, and accounting integration.
• Recognized for the extraordinary number of exceptional customer surveys and appreciation letters provided by satisfied customers.
• Awarded in recognition for the highest project turnover percentage for six consecutive months.
• SME on Data Backup & Recovery implementations; trained team, revamped processes, and assisted with disaster recovery capacity planning, decreasing implementation time frame by 14 business days and minimizing data loss.

• Key player in the successful build and rollout of 3 Data Centers and the expansion of 2 others.
• Enhanced internal communication between all Data Centers yielding improved collaboration, process alignment, and decreased operational inconsistencies.
• Planned and managed budgets of up to $75,000 for multiple Data Center grand openings in several states.
• Worked closely with auditors to achieve HIPPA, PCI, SSAE 16, and SOC compliancy.