Cheryl Backhaus Email & Phone Number

Manage all revenue processes & procedures for the Finance department, including utility billing, daily cash receipting, vehicle stickers, permit parking, and business registration.

Downers Grove, IL

• Centralized multiple business functions for clients to ensure federal, state, and organizational compliance requirements were met while improving efficiency, customer satisfaction, and reducing account receivables.
• Evaluated and implemented improvements to a private loan program that offered more than $100M. Successfully reduced bad debt and accounts receivables YOY by 5%. Evaluated credit risk and implemented changes to improve.

Addison, IL

• Managed daily operations for multiple functional areas for 40+ colleagues; which included being a subject matter expert on federal, state regulations and organizational policies and procedures, change management, and.
• Created a quality assurance program to support multiple departments and processes to improve quality of support, customer service, and consistency. Show less

Wood Dale, IL

Managed daily operations for 15+ colleagues, which included being knowledgeable on federal, state regulations and organizational policies and procedures, change management and meeting KPI’s. Developed and implemented training program for a new system which created process efficiencies and support for colleagues and clients. Analyzed federal regulations.

Naperville, IL

Supported customers’ questions and concerns around financial aid and Title IV funding. Answered phone calls to ensure customer satisfaction was met by ensuring information was up to date, communicated correctly, and communicated in a friendly manner. Maintained and worked reports to ensure customers were being supported efficiently and effectively.

Bachelor Of Arts (Ba), Psychology

Master Of Business Administration (Mba), Business Administration And Management, General