• Assisted team in consistently growing the business year-over-year through effective management of sales opportunities and contract processing.• Developed dashboard tool to provide Sales Leadership team with one streamlined report comprised of various analytical views including status / odds of closing all current quarter deals, actual performance against targets, sales pipeline health, alerts to changes on key deals, workload and performance at the individual and team levels, and action plans, with updates on key growth plays.• Created sales report by region to track growth at the executive level, enabling leaders to quickly assess where changes were needed and eliminating the need for manual updates.

• Managed project financials for multiple Circuit City contracts totaling $61M+ with a staff of over 200 resources in Brazil, India, and the U.S.• Created weekly analysis reports, enabling the Project Manager to be proactive in adjusting workloads and greatly reducing month-end surprises, as well as maintaining high levels of revenue and cost forecast accuracy.• Played a key role in project audits, receiving accolades for organization and accuracy, and enabling team to receive an "A" rating.

• Led Y2K testing effort for all software used in the field offices and by Sales Representatives, including over 50 applications, with zero production defects reported.• Managed development teams for the quarterly Releases, generating $2M to $3M in revenue for the account per year.• Consistently achieved 90% or higher customer satisfaction rating and delivered projects within, or under, budget.• Consistently contributed to account's revenue goals by maintaining 100% billable utilization or higher.• Led numerous efforts to streamline manual processes, including creation of a one-stop table to input data fed into multiple back-end systems.• Managed / prepared complex release financial tracking with consistent error free results while historical analysis showed all other teams experienced error rates of 27% to 46%.• Assumed Quality Assurance and Metrics Coordinator roles in addition to Project Management responsibilities to assist the account in reaching Capability Maturity Model Level 3 goal.

Held various positions including Production Specialist/Business Analyst, Trainer/Auditor, Marketing Systems Consultant, IT Specialist and Project Manager.