Cheryl Battle, Cawc,Ctfl, Email & Phone Number

Lansing, Michigan Area

Southfield, Mi

I managed test planning, execution processes and activities for Software test projects. Involved and/or lead in smaller projects or phases of a larger project with accountability for tasks assignment since 2006 •Diagnosed problems with software GUI and design issues before production implementation to reduce or eliminate user errors. •Provided project updates or timelines as needed using administrative support, compiling and analyzing data, creating reports.•Identified software defects and manage their lifecycle using existing defect management tools to ensure quality assurance.•Designed QA software test methods and procedures for use by QA and development staff to ensure all information systems meet minimum company standards and end user requirements, for large and complex projects. •Worked closely with the clients in COOP fashion to improve percentage completion on UAT from 20% to 99% complete over a period of 6 months.•Performed escalations, as required. Researched and addressed the business functionality of each product/project, as it relates to business process flow, system functionality and performance criteria, to identify and eliminate data inconsistencies during testing. •Worked to review the designs of systems, Implemented recommendations for QA process improvements and improvements in other Software Development Life Cycle to insure the effectiveness and quality of the components and systems developed•Reduced the ‘Works as Designed’ defects from 20% to10% by becoming subject matter expertise of the team, standardizing causes of defects with development team and mentored the team.•Daily activities included reviewing System Requirements and Test Cases, working closely with the teams to make sure they understood the requirements and offered training on new initiatives when required, setting up end to end traceability in QC and providing daily status reports to upper management in addition to setting up the same in QC and metrics.

Southfield, Mi

Customer Support Consultant/Global Implementation Consultant, Southfield, MI I provided on-going support for the maintenance and retention of existing client base exceeding $60,000. Managed client order process, tracking and implementation of all product sales and services which resulting in reduced churn.•Developed Customer Service Plans and various Order templates. •Overseeing all aspects weekly maintenance of client’s communications.•Acted as key point of contact between Sales, Support systems and Client services. •Support multiple mission critical applications under Marketing and Reporting Systems.•Traveled to client locations for onsite, face to face client meetings daily/ weekly, to confer with clients in order to determine sources of problems and implement solutions.•Communicate with business stakeholders regarding client status weekly. •Provided support for Sales teams on MCI large Fortune 500 clients

Southfield, Michigan

Responsible for maintaining and retaining existing client base of $60,000 and above Processing client orders, tracking and coordinating the implementation of all servicesDeveloping Customer Service Plans and various Order templates. Overseeing all aspects weekly maintenance of client’s communications network Act as key point of contact between Sales, Support systems and Client services Support multiple mission critical applications under Marketing and Reporting Systems.Traveling to client locations for onsite, face to face client meetings daily/ weeklyCommunicated with business stakeholders regarding client status weekly

Senior, Business Admin

Worked on Business Admin classes, to strengthen business knowledge

Psychology, Sociology

Activities and Societies: Zeta Phi Beta, sororityMajor Psychology, Minor Sociology