Cheryl Brine Email & Phone Number

Myrtle Beach, South Carolina Area

Myrtle Beach, South Carolina Area

Riverdale, Nj

• Managed day-to-day operations of a 100,000 sq. ft. big box retail store, with 200–300 associates to drive operational, visual, and customer service standards. • Reviewed performance metrics on a daily, weekly, and monthly basis. • Fostered and maintained strong relationships within the local community.• Ensured timely completion of reports for the receiving departments.• Managed incident reports, customer complaints, and human resources (HR)-related questions.• Improved online orders picked up in the store by prioritizing purchases. • Achieved the best shrink performance in the district compared to previous year.

Riverdale, Nj

• Directed all specialty departments that had installations associated with them, including millwork, kitchen, bath, floor, and wall.• Increased specialty department sales within the first six months.• Demonstrated ability to answer install inquiries and resolve complaints in a timely manner.• Managed business analysis and merchandise planning.• Remained up-to-date on current and future store policies, trends, technologies, and information.• Increased employee performance by identifying areas of weaknesses and opportunities for improvement.• Developed profiles of local competitors, identifying strengths, weaknesses, opportunities, and trends while measuring and tracking results.

Roxbury, Nj

• Managed customer inquiries, complaints, billing questions, and payment extension service requests.• Delivered the highest levels of customer service.

Egg Harbor, Nj

• Managed the initial startup of all installations for flooring, décor, and millwork. • Served as a liaison between the customer and the installer. • Updated customers on the status of the job and resolved all customer service issues.• Recorded, maintained, and followed up on accounts receivables (AR). • Developed project quotes after measurements were taken.

East Hanover, Nj

• Oversaw payroll questions including time and attendance, benefit inquiries, employee training, and performance reviews.• Organized monthly store meetings and functions to improve morale.• Rolled out annual medical benefits to full- and part-time employees.

South Plainfield, Nj

• Supported the opening of a new store, assisting in the hiring and orientation process.• Trained associates on policies and procedures to ensure success.

• Set up of operations in New Jersey, Washington DC, Virginia, Ohio, and Boston.• Conducted souring and training for more than 400 employees. • Interfaced with Board of Health, vendors, and banks during the initial startup.• Managed stores in the first weeks of business to ensure corporate policies and procedures were understood and implemented.• Assigned to troubleshoot stores that were not producing targeted revenue and cash flow.• Coached and motivated associates through strong leadership skills.