Cheryl Childs Email & Phone Number

Cape Town, Western Cape, South Africa

Joined King James Digital in the Services & Platforms team in March 2021. Acquired by Accenture Song in 2022.Team Lead for Specialist Project Management within Project Delivery Team.Working with design and development teams to build and maintain various CMS and bespoke platforms, including Apostrophe CMS, Wordpress and Umbraco. Requirements elicitation and discussions with both the internal teams and clients.Supporting other project and account managers with their own clients and projects.Project processes and documentation including project charters, costing, budget management and resource management.Atlassian Jira and Confluence administration.

Cape Town Area, South Africa

Project management of new development and upgrades to administration system.Internal and external stakeholder communication.Technical and functional briefs.Ownership of the development pipeline.

Cape Town Area, South Africa

Working alongside the development team to build and maintain various CMS and e-commerce sites, across Magento, Craft and Drupal platforms.Requirements elicitation and discussions with both the internal teams and clients.Project manager and supporting other project and account managers with their own clients and projects.Atlassian Jira and Confluence administration.

Century City, Cape Town

Manage client relationships, including new and existing client project discussions and strategy sessions.Collaborating in the modernization effort of our largest client; upgrading existing and delivering new self-help functionality for brokers, providers and members including a Wellbeing system, custom Lead Management project, Electronic Member Interface, Member App, Online Claims, Authorisations and a new administration system digital integration.Planning and mapping out of requirements for a bespoke small-to-medium-enterprise data management system.Project planning and creating development and business specifications.Client and developer liaison for development lifecycle, from scoping of request through to testing, sign-off and implementation.Request management, ensuring that all requests follow the correct process from start to finish.Testing of all front- and back-end development of websites and apps, including in-house administration software integration testing, and providing test packs and release notes to assist with client testing and training.Implementing Atlassian products such as JIRA Core, JIRA Software, JIRA Service Desk, Confluence and Tempo Timesheets including training and support for clients.

Century City, Cape Town

Client, business and developer liaison for development lifecycle, from scoping of request through to testing, sign-off, implementation and closing of request.Logging and managing requests, and ensuring that all requests follow the change management / business transformation process from start to finish.Testing of all front- and back-end development of websites, including in-house administration software integration testing, and providing detailed test packs and release notes to assist with business testing and training.Scheduling work, managing deadlines and reporting.Project planning and assisting with the drawing up of specs.Investigating bugs and fixes and providing first-line support to clients, business and developers.

Front-end development of all client and internal websites, using HTML and CSS, Adobe Photoshop.Internal and external client liaison for development lifecycle, from scoping of request to testing, sign-off, implementation and closing of request.Testing of all front-end development of websites and providing detailed test packs and release notes to assist with business testing and training.Logging and managing requests and ensuring that all requests followed the correct process from start to finish.

Digital Transformation Strategy (Short Course)

Advanced Project Management (Short Course)

Business Systems Analyst (Short Course)

Scrum Certified Product Owner

Certified Scrum Master

Agile Project Management Practitioner, Project Management, Practitioner

Foundation Level: core principals to facilitate a successful project. Practitioner Level: in-depth knowledge in order to apply daily.

Digital Project Management, Project Management

Acquire the skills necessary to run any project from concept to implementation. Effectively manage and identify key aspects of a project..

Prince2 Practitioner, Project Management, Practitioner

Foundation Level: solid understanding of principles, themes and processes of the PRINCE2 method. Practitioner Level: broader understanding.

Journalism, Journalism

Matric