Cheryl Choi Email & Phone Number

San Francisco, California, United States

• Manage Facilities Maintenance Project Funding by generating PeopleSoft budget reports, reviewing and analyzing trends, appropriation, encumbrances, negative and abnormal balances, and Purchase Orders, then submitting appropriate funding/defunding requests in the Capital Planning System (CPS)• Monitor complex division budgets, such as overtime budget for each shop/unit, overtime budget for individual employees, monthly operating budget, capital project budget, and facilities maintenance project budget, then communicate their impact to stakeholders• Lead Facilities Storm Recovery application with Federal Emergency Management Agency by procuring and analyzing expenses related to storm and validating eligibility of claim• Lead Employee Satisfaction Survey Initiative project and serve as liaison to People Development Team and Facilities Managers by monitoring progress of action plans and updating Human Resources with quarterly reports• Collaborate with management teams and shop heads to compile budget proposals and justifications including equipment, personnel, materials and supplies, and vehicles• Brief managers on Employee Satisfaction Survey Initiative project by creating presentations and coaching project leads on authoring responses for department-wide publishing• Serve as Custodian of Petty Cash for Facilities Division and prepare employee reimbursement paperwork in conformance with established policies and procedures• Perform other duties as assigned such as, producing ad-hoc reports using Excel and PeopleSoft, and updating and distributing Organizational Chart using Microsoft Visio

San Francisco, California, United States

• Researched, compiled information, and analyzed sales data for appraisal properties within the permitted time frame per Tax Rule 2, and prepare valuation spreadsheet along with supporting documents for potential appeals• Understood standards and procedures set by the Board of Equalization to fairly appraise properties and confirmed when appropriate change of ownership transfers or new construction projects were considered assessable• Designed, maintained, and updated valuation Excel templates in collaboration with the standards team to include automatic calculations and a broad set of details for all property types in the comparative sales approach

San Francisco Bay Area

• Team Lead analyst: Coordinate data collection for Fiscal Year financial reports, create a series of Excel pivot tables to calculate grand totals, outline findings with managers and analytics team package for the Assessor and Board of Equalization• Develop and lead data collection for Year End Presentation to visualize report summaries and trends over a 5-year period• Ensure User Acceptance Testing follows Board of Equalization guidelines and procedures for eight different statements form types• Design and maintain data tracking report in Excel to improve user interface and functionality for new tax filing system by designing tally system using Visual Basic to monitor and prioritize frequent inquiries from taxpayers and system errors • Provide analytical, administrative, and project management support to the Chief of Business Personal Property, Principal Auditors, and System Design Team • Analyze business property data for data clean up, and create reports using Excel, SQL, and Salesforce to identify incomplete inquiries, failed statuses on deliverables, and invalid records• Train all new administrative team members on new system software and procedures, tips, tricks, and tools, and serve as primary point of contact for questions • Supervise and mentor interns by providing guidance on Board of Equalization data entry requirements, coaching Excel and general computer skills, and continually supporting professional growth • Investigate taxpayer inquires by, gathering relevant information from multiple databases, and validating Federal EIN before releasing sensitive details• Execute and maximize User Acceptance Testing by identifying and consolidating recurring high priority bugs, fast-tracking them to the developers, then retesting to ensure bugs are fixed• Author SQL queries to identify thousands of database errors, exporting to, filtering, and cleaning data within Excel, ultimately preparing proposal report on migration to Salesforce

• Maintained and operated queue management system to accurately measure wait and service times as well as volume of a multitude of services • Cleaned up and correct block and lot information in Criis to match official records in preparation for implementation of new recorder system• Engineered ways to improve business processes including redesigning front counter workspaces, creating informational and instructional materials for taxpayer use, and participating as a sounding board during team meetings for further improvements• Performed office support and customer service duties including multitasking, answering frequently asked questions, and referring complex and specific cases to the appropriate staff member on duty• Received, filed, and processed requests for mailing lists, change of mailing address, recorded documents and certified marriage certificates• Tabulated, recorded, and processed fees received• Screen and review marriage certificates for accuracy and completeness before recordation• Provided basic instructions to customers regarding the use of specialized equipment to search for records and documents• Operated personal computers, computer terminals, and other equipment to research databases, documents, and records and locate requested information• Proofread and checked policies and procedures for accuracy and completeness• Prepared outgoing mail, including over 100 recorded documents per day• Triaged the main lobby to expedite customer service and redirect taxpayers when appropriate• Searched for information and generated reports from AS400, Criis, Digital Reel, and OnBase • Supported exemptions, transactions, real property, and public service teams by completing all other duties as assigned

San Francisco Bay Area

• Protected client information with a team of fifteen analysts • Partnered with local and regional managers to ensure all employees have necessary access to fulfill their role and service their clients• Understood employee’s business need for security clearance to software and control access • Performed comprehensive research and investigated employee permission requests such as confirming employee status, evaluating security clearances for similar team members and job roles, and verifying all necessary approvals are documented and authorized by appropriate managers • Analyzed employee activity on various software platforms, recommended and notified managers where access should be removed due to inactivity, and removed access as necessary• Supervised and trained administrative assistant• Spearheaded effort to understand business requirements and improved the business workflow for Annual Certification Audit process that monitors the security and information permissions of 18,000 Wells Fargo employees worldwide • Interpreted, enacted, and enhanced previously incomplete procedure with details such as how to determine who has the appropriate authority to approve security clearances• Streamlined information collection process by enhancing correspondences to address frequently asked questions to complete audit in half the time • Created and maintained tracking mechanism and reported status of follow up with 150-300 non-compliant managers including responsiveness and escalations where necessary• Provided technical training to two new staff to implement new process improvements and reported progress to senior management and team• Inputted and maintained Information Security files and data in system and generated reports• Proficient in cloud-based database software including: Web Admin Reporting Portal (WARP), Entitlements, Identity Access Management, and Microsoft Access

Sf/Bay Area

San Francisco Bay Area

• Oversaw film production from concept to completion including developing project timelines, leading project meetings with up to a 48 person crew, providing routine information to departmental personnel, and monitoring project deliverables• Communicated with and served as a liaison between department heads to accomplish project goals such as participating in property tours and site visits for filming locations• Conducted field surveys and researched expenses to create, monitor, and present comprehensive, multi-leveled budget summaries to investors and stakeholders• Negotiated contracts and agreements with cast, crew, venues, and production houses• Compiled budget requests by preparing and presenting program delivery calendars, proposing budgets, and translating estimated costs into a visual graph and chart presentation for communicating goals and potential revenue• Generated and regularly updated final budget expense reports, funding, and contract documents

Sf/Bay Area

• Log visual and audio elements• Communicate updated information to respected departments• Observe production for continuity and attention to detail

San Francisco Bay Area

- Processed vote-by-mail ballots daily by extracting ballots from envelopes and inspecting physical quality of ballots to ensure tabulation runs smoothly - Maintained ballots by inspecting each envelope for challenges, recording envelopes in each tray by batch into a data spreadsheet, uploading ballot tracking numbers into a secure system, and filing ballots into boxes by precinct number for storage- Provided administrative support for a variety of tasks including taking photos of provisional envelopes for image indexing, sorting ballots and envelopes by precinct for different stages of processing, creating official duplicates of damaged ballots, and working in a team of four to manually count write-in votes

San Francisco Bay Area

- Performed administrative tasks including scanning and filing medical documents and patient charts, distributing mail, answering incoming phone calls, sending faxes, transcribing and inputting new patient records, and processing payments- Serviced patients by checking them in, scheduling appointments, advising on accurate completion of paperwork, addressing questions or concerns, and providing additional resources and references when necessary- Prepared upcoming appointments by printing encounter forms, pulling patient folders and electronic charts, verifying patient information, and screening new patient intake forms

San Francisco Bay Area

-Provide crew support-Find solutions to on site issues-Assist Producers with organization and communication

Bachelor Of Fine Arts (Bfa), Motion Pictures And Television Producing

Bachelors in Fine Arts for Motion Pictures and Television with a focus in Producing from the Academy of Art in 2012.

Film/Cinema/Video Studies

Studied Film Studies until 2007. While attending, employed on campus as Resident Advisor.