Cheryl Colgan Email & Phone Number

Hackensack, New Jersey

Hackensack, Nj & North Bergen, Nj

Managing a team of 3 technicians at Hackensack University Medical Center, and Palisades Medical Center Providing service for Xerox, HP, and Zebra devices. Working closely with hospital IT to perform new printer installations, printer moves, and new printer evaluations.

Little Falls, Nj

Dispatches Field Service Engineers to service calls based on priority. Remotely resolves a large percentage of incoming service issues, using equipment knowledge and troubleshooting expertise. Monitors a fleet of over 500 machines daily, using a proactive approach to identify mechanical faults. Tracks consumable usage, ensuring customers have supplies as needed at all times. Creates sales orders , ensuring our system inventory is accurate. Receives in parts and equipment. Reviews service tickets for accuracy and, using service manuals, orders parts as needed. Follows up with customers to ensure our service has met their expectations. Schedules preventative maintenance as needed for our fleet to lower incidences of emergency service requests.

Little Falls, Nj

Specializes in installation, training and troubleshooting of Xerox and Konica Minolta multi-function devices. Builds and configures devices out of the box, including installing finishers and other accessories. Performs firmware upgrades per manufacturer specifications. Configures machine network settings, including TCP/IP, DNS, SMTP, LDAP, and SMB scanning. Installs print drivers locally and on server. Takes great care in listening to customers' needs and customizes device settings for their work environment. Logs in remotely to troubleshoot and resolve numerous printing and scanning issues. Trains customers on-site on the various features and capabilities of their new equipment. Displays consistent follow-up with customers post-sale to ensure their needs are met. Works on-site to identify leads for possible additional MFP sales or IT service related opportunities. Troubleshoots and resolves various hardware issues. Replaces/installs consumable items such as toners, imaging units, developing units, transfer belts, feed rollers, etc. Follows a strict set of service call procedures to ensure all needs are met and exceeded on the first call. Eagerly involved in continuous training to further knowledge of Xerox and Konica Minolta products. Provides top-tier customer service, ensuring repeat business.

Works on-site with clients to configure networks and implement training for Xerox office products. Establishes TCP/IP address and Lightweight Directory Access Protocol (LDAP), loads print drivers, and enables functionalities such as scan-to-email, editing, loading, and address books usage. Leads training classes ranging in size from 5-50 participants, and maintains post-sale client communications to satisfy continuing education needs or coordinate advanced technical support.Supports ongoing business development initiatives by serving as a liaison between customers and the sales team, assessing potential on-site needs, and providing strategic information to the sales managers.Delivers top-tier customer service through detailed communication and prompt follow-up to resolve client issues.

Shavertown, Pa

Managed all administrative processes, customer service, banking, and operations for an independently owned wealth management organization. Opened new investment accounts, transferred accounts from outside firms, and processed life insurance applications as needed. Scheduled appointments, managed calendars, completed daily banking activities, and processed wire transfers per client requests. Effectively handled all customer request and requirements, providing detailed document management, prompt third party communication, and results-driven conflict resolution. Maintained 100% operational compliance with SEC regulations. Demonstrated commitment and flexibility throughout multiple organizational and economic changes.

Transcribed digital audio files into formatted Microsoft Word documents for a broad range of clientele. Subject matter included legal and medical documents, conference calls, focus groups, lectures, and oral histories, and international interviewees, as well as highly sensitive government documents, requiring signed confidentiality agreements to protect classified information. Worked independently from home, utilizing personal equipment and resources, and maintaining consistent productivity throughout the course of 3 years.

Hibernia, Nj

Delivered comprehensive administrative support including customer communications, executive calendar management, scheduling meetings, and filing, faxing and creating correspondence for the owner of an HVAC Engineering firm. Managed all aspects of the preparation and delivery of bid proposals for Public Works and private contracts. Reviewed competitive bids for validity, ensured complete and accurate responses to questions within strict format requirements, and hand-delivered bids for submittal. Worked closely with suppliers, vendors, and customers to coordinate resources and fulfill contract requirements, and managed accounts payable and daily bank deposits.Served as a first point-of-contact for all clients, vendors, and suppliers, managing a high volume of information to accurately coordinate the delivery of materials, process orders and satisfy clients.Maintained 100% compliance with all government reporting and payroll requirements for the Public Works and Department of Treasury.

Livingston, Nj

Leveraged knowledge and licensure in the Real Estate industry to issue final title policies for commercial and residential purchases, refinance transactions, title endorsements, disbursements, and mortgage payoffs at closing. Clarified needs, identified options, and clearly communicated processes to customers to ensure complete understanding and guide expectations. Conducted research to gather a wide range of information including federal tax liens, tax sales certificates, and mortgages, utilizing the Charles Jones system for tax searches, and maintaining compliance with the Patriot Act for name history.Processed as many as 100 files per day, maintaining strict attention to detail and persistent follow-up while managing high-volume administrative requirements.Researched and obtained hard-to-find information, and collaborated with third-party mortgage companies, attorneys, and lenders to ensure complete and accurate post-sales files.

Bachelor Of Arts (B.A.), Psychology

Graduated Dean's List

Business Administration, Management And Operations

Activities and Societies: ChoirStudied business administration and economics