Cheryl Colgan Email & Phone Number

Hackensack, New Jersey

Hackensack, NJ & North Bergen, NJ

Managing a team of 3 technicians at Hackensack University Medical Center, and Palisades Medical Center Providing service for Xerox, HP, and Zebra devices. Working closely with hospital IT to perform new printer installations, printer moves, and new printer evaluations.

Little Falls, NJ

Dispatches Field Service Engineers to service calls based on priority. Remotely resolves a large percentage of incoming service issues, using equipment knowledge and troubleshooting expertise. Monitors a fleet of over 500 machines daily, using a proactive approach to identify mechanical faults. Tracks consumable usage, ensuring customers have supplies as.

Little Falls, NJ

Specializes in installation, training and troubleshooting of Xerox and Konica Minolta multi-function devices. Builds and configures devices out of the box, including installing finishers and other accessories. Performs firmware upgrades per manufacturer specifications. Configures machine network settings, including TCP/IP, DNS, SMTP, LDAP, and SMB.

Works on-site with clients to configure networks and implement training for Xerox office products. Establishes TCP/IP address and Lightweight Directory Access Protocol (LDAP), loads print drivers, and enables functionalities such as scan-to-email, editing, loading, and address books usage. Leads training classes ranging in size from 5-50 participants, and.

Shavertown, PA

Managed all administrative processes, customer service, banking, and operations for an independently owned wealth management organization. Opened new investment accounts, transferred accounts from outside firms, and processed life insurance applications as needed. Scheduled appointments, managed calendars, completed daily banking activities, and processed.

Transcribed digital audio files into formatted Microsoft Word documents for a broad range of clientele. Subject matter included legal and medical documents, conference calls, focus groups, lectures, and oral histories, and international interviewees, as well as highly sensitive government documents, requiring signed confidentiality agreements to protect.

Hibernia, NJ

Delivered comprehensive administrative support including customer communications, executive calendar management, scheduling meetings, and filing, faxing and creating correspondence for the owner of an HVAC Engineering firm. Managed all aspects of the preparation and delivery of bid proposals for Public Works and private contracts. Reviewed competitive bids.

Livingston, NJ

Leveraged knowledge and licensure in the Real Estate industry to issue final title policies for commercial and residential purchases, refinance transactions, title endorsements, disbursements, and mortgage payoffs at closing. Clarified needs, identified options, and clearly communicated processes to customers to ensure complete understanding and guide.

Bachelor Of Arts (B.A.), Psychology

Graduated Dean's List

Business Administration, Management And Operations

Activities and Societies: ChoirStudied business administration and economics