• Oversaw daily operations of a high-volume distribution service company, enhancing efficiency through leadership and team development• Implemented strategic initiatives, increasing productivity by 75% in the first year• Managed and coached 60-person team to earn “Fantastic” ratings on safety and performance KPIs • Investigated and resolved property damage claims, saving the company upwards of $5,000 monthly• Managed payroll with Paycom software and reduced payroll expenses by… Show more • Oversaw daily operations of a high-volume distribution service company, enhancing efficiency through leadership and team development• Implemented strategic initiatives, increasing productivity by 75% in the first year• Managed and coached 60-person team to earn “Fantastic” ratings on safety and performance KPIs • Investigated and resolved property damage claims, saving the company upwards of $5,000 monthly• Managed payroll with Paycom software and reduced payroll expenses by 35% in Q1, 2024 Show less

• Edited non-fiction books, prose, academic papers, corporate white papers, and websites for accuracy, clarity, and consistency.• Ensured proper grammar, punctuation, and spelling in all edited materials.• Enhanced readability and coherence of content by restructuring sentences and paragraphs.• Collaborated with authors and clients to understand their vision and maintain their voice.• Adhered to various style guides, including APA, MLA, and Chicago, as required.• Managed… Show more • Edited non-fiction books, prose, academic papers, corporate white papers, and websites for accuracy, clarity, and consistency.• Ensured proper grammar, punctuation, and spelling in all edited materials.• Enhanced readability and coherence of content by restructuring sentences and paragraphs.• Collaborated with authors and clients to understand their vision and maintain their voice.• Adhered to various style guides, including APA, MLA, and Chicago, as required.• Managed multiple projects simultaneously, meeting tight deadlines and client specifications. Show less

• Provided administrative and operational support to internal and external company stakeholders• Processed ADP payroll, corporate filings and business licensure to maintain corporate compliance with state agencies, which increased public trust and contract securement• Collaborated with Admissions Counselors in screening and recruiting Job Corps applicants• Coached Job Corps graduates on career readiness; Placed 80% of graduate caseload in gainful employment, college, or… Show more • Provided administrative and operational support to internal and external company stakeholders• Processed ADP payroll, corporate filings and business licensure to maintain corporate compliance with state agencies, which increased public trust and contract securement• Collaborated with Admissions Counselors in screening and recruiting Job Corps applicants• Coached Job Corps graduates on career readiness; Placed 80% of graduate caseload in gainful employment, college, or military programs Show less

• Implemented lesson plans and influenced students to learn and participate• Maintained discipline and classroom control to foster safe and positive learning environment • Participated in training drills to assure health, welfare, and safety of all students

• Client Account Lead – BJ’s Wholesale | Duane Reade | Rite-Aid | Wal-Mart• Trained new staff on policies, procedures and best practices to improve efficiency• Reduced training period for new staff by 50%, saving the company time and money• Updated standard operating procedures to ensure procedural processes were current• Outbound telesales calls targeting doctors, pharmacists and hospital personnel; Consistently exceeded incoming call quota of 800 calls per month•… Show more • Client Account Lead – BJ’s Wholesale | Duane Reade | Rite-Aid | Wal-Mart• Trained new staff on policies, procedures and best practices to improve efficiency• Reduced training period for new staff by 50%, saving the company time and money• Updated standard operating procedures to ensure procedural processes were current• Outbound telesales calls targeting doctors, pharmacists and hospital personnel; Consistently exceeded incoming call quota of 800 calls per month• Reconciled credit/debit discrepancies on a daily basis to reduce deductions, saving the company in excess of $50,000 per month• Employed extensive research to process Insurance claims for lost and damaged shipments Show less

• Provided administrative support to C-level executives in Sales and Marketing• Account management, sales and order processing to retail accounts• Provided training and onboarding of new staff

• Provided administrative support to CEO, Manufacturer’s Sales Reps, and VP of Marketing • Shipped product prototypes for marketing sales slicks• Serviced major retail accounts with specified sales and order processing