As the Senior Director of the Office of the CIO at Blue Shield of California, I lead the operational arm for IT, overseeing the end-to-end strategy and management of our multi-year transformation journey. With over 25 years of experience in information technology and sales and marketing in the semi-conductor industry, I bring a wealth of knowledge and expertise in business process re-engineering, organizational development, change management, and innovative problem solving.My passion is to improve business results, team performance, customer satisfaction, and cost efficiency, while aligning with the company's mission of ensuring all Californians have access to affordable, high-quality health care. I identify and implement opportunities for change across the enterprise in the areas of policy, process, people, and technology. My talented and dedicated team work tirelessly to transform our IT portfolio, operational readiness, integrated planning and financial management, IT communications, and enterprise agile maturity.