Cheryl Fowler Email & Phone Number

Colorado Springs, Colorado, United States

•Designee for new hires in the Business Office position as well as acting as Interim Business Office Manager for vacant positions in sister communities•Conducted onboarding sessions for new hires, introducing them to company culture and policies•Manage resident accounts to ensure timely collection; successfully dealt with and tackled resident billing issues•Payroll processing

Greater Colorado Springs Area

BACKGROUNDI came to Colorado CareAssist as a part-time employee keeping in line with serving the senior population.ACCOMPLISHMENTSMy main focus is keeping the company compliant with the Colorado Department of Public Health and Environment. I continuously review State regulations while trying to improve procedures to keep in accordance with their policies.RESPONSIBILITIES• Maintain employee files, assist with payroll (ensure employee pay rates and client bill rates are accurate), fulfill scheduling when needed, perform home visits to ensure state compliance and quality assurance.

Colorado Springs, Colorado

BACKGROUNDI began my journey with Springs Ranch (a 72-bed Memory Care and 12 cottage Independent Living Community) in 2017 as a part-time employee. Springs Ranch opened in June 2018. Before opening, I did my best to familiarize myself with the company’s policies and procedures and implemented them for oncoming employees while striving to remain compliant with the State.ACCOMPLISHMENTSWith my oversight of the Business Office Department, I knew that the reception team was not only part of the community’s success but mine as well. In addition to my job duties, I made a priority to establish rapport with my staff, residents and their families, as well as other staff in different departments. I’ve learned throughout my career that establishing relationships are not only important, but they are also vital to the success of any team. RESPONSIBILITIES• Business Office Team Supervisor. Accounting: payroll, accounts payable, accounts receivable, collections. Human resources: Collect, coordinate, and submit new hire information to bookkeeping department while maintaining all human resource files with up-to-date information, manage and maintain Work Comp claims, hiring/interviewing, new hire orientation training, submit proper employee termination forms to Home Office. Resident Admissions: Coordinate new resident information, collect and submit billing information to the Bookkeeping Department. Concierge: Coordination of transportation services for residents to doctor’s appointments and delivering meals to Independent Living residents. Community Support: Through the direction of the Executive Director, provide support to the community by assisting with IT issues, maintenance, marketing by conducting community tours. Record Keeping: Maintain employee and resident files with up-to-date information. Greet the public, answer phones.

Greater Colorado Springs Area

BACKGROUNDThis was my first adventure in senior living. When I relocated to Colorado Springs, though it took a month to land this position, I continuously applied until it was offered to me.ACCOMPLISHMENTSI gained a deep appreciation for customer service in this role. Brookdale Briargate is a small and intimate community consisting of 37 rooms in a building that felt like home. My office was part of the community as it was connected to the resident’s living room and special relationships were formed with each resident who resided there. Here I met two of my mentors, who have helped mold me not only to the person I am today but an employee with a stronger work ethic than in my previous experiences as well as seeing people as someone we serve, not a task to be completed. My proudest accomplishment while working here was helping a resident when I started to discern that there might be financial exploitation. I was happy to have been able to assist this resident in resolving the matter.RESPONSIBILITIES• Working closely with the Executive Director to ensure all associate files are compliant with state regulations. Performing administrative support for the community, including accounts receivables, accounts payable, and payroll. Human resources (Work Comp, FMLA, hiring/interviewing, entering hiring/termination information). Processing and documenting both AR and AP requests. Responding to resident requests and assisting in the coordination of services to residents. Ordering and distributing supplies for residents who have signed up for our incontinence program. Organizing and scheduling resident care associates weekly work schedules. Answering phones. Ordering of the medical and office supplies for the community

Elko, Nv

BACKGROUNDI relocated to Elko from Atlanta, GA. AEMS was a company owned by my supervisor who was a Physician’s Assistant for the Emergency Department. ACCOMPLISHMENTSHere I learned the importance of attention to detail as well as the weight of legality that a document can have. I had to greatly familiarize myself with medical terminology and being an effective listener.RESPONSIBILITIES• Accompany Physician or Physician’s Assistant into the patient exam room in order to transcribe a history and physical exam, and document accurately the physician’s or pa’s encounter with the patient and others present. Document any procedures performed by the provider.

Duluth, Ga

BACKGROUNDI relocated from my hometown of Las Vegas, NV to Norcross, GA. It’s all in the name and the staff was amazing.ACCOMPLISHMENTSCustomer service was key in this position. RESPONSIBILITIES• Check-in/Check-out of patients. Insurance verification. Prior authorizations for related therapy services. Scheduling patients. Collecting and posting patient payments; balancing daily transactions.

BACKGROUNDWhen the construction industry began to fail in 2008, I went back to school to get into the medical industry. I obtained a diploma in Medical Insurance Billing and Coding. I was blessed to have found Procare Medical Center. Without having a medical background, it was difficult to get into the industry. However, Procare was a new business opening which I had the pleasure of working for a wonderful doctor and his new company.ACCOMPLISHMENTSThough many employers may see this as something not to disclose on a resume, this was a defining moment in my career, and I believe in honesty. In this position, I learned how to fail. I failed as a manager, however, this opportunity taught me how not to treat people when in a management position. Skills only go so far when being a manager, rapport with your staff mixed with skills go even further.RESPONSIBILITIES• Managed employees in front office areas ensuring the best possible patient care. Check-in/Check-out of patients. Insurance verification. Back Office Procedures: Taking patient vitals and history, drawing up and administering some medications, Pharmacy calls. Referrals. Payroll for all employees, managing employee schedules, hiring/firing of employees. Account Management: Sending patient statements, Resolving problems with patients about their accounts and/or service, posting insurance claims & patient payments. Daily deposits of insurance/patient payments. Credentialing. Billing of insurance claims. Assisted Dr. Tran with any additional needs necessary. Implementing new policies and procedures as the practice grew. Ordering office supplies, business cards, and other advertising materials.

Certificate, Medical Billing And Coding

Diploma