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Cheryl Dillon is listed as Passionate Learning & Development Leader | Experienced in Facilitation | Instructional Design | Leadership Development | Needs Assessment | Learner Evaluation | Public Speaking | Project Management and MBTI Certified at Dover Federal Credit Union, based in Smyrna, Delaware, United States. AeroLeads shows a matched LinkedIn profile for Cheryl Dillon.
Cheryl Dillon previously worked as Training Manager at Dover Federal Credit Union and Senior Director, Training & Quality at Advanced Call Center Technologies, Llc. Cheryl Dillon holds Certification, Mind Body Eating Psychology from The Institute For The Psychology Of Eating.
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Results-driven Learning & Development leader with 15+ years of experience in classroom and virtual facilitation, curriculum design, project management, and Trainer development. Expertise in developing effective training teams that engage learners to transfer knowledge and skill, so employees can achieve and exceed key performance indicators.L&D Leadercheryldillon1970@gmail.comMy career in L&D has provided me the skill and ability to create and sustain winning Training teams. Excelling in client/operational partnerships drives needs assessments for winning learning strategies, curriculum enhancements, and achievement of business goals.My passion to equip facilitators with engagement know-how has contributed to recognition and awards for my team. Creativity has led to impressive curriculum design, leadership programs, and reports to measure results that tell the story of our L&D superheroes. CORE COMPETENCIES- Talent Development- Facilitation- Instructional Design- Curriculum Development- Leadership Development- Project Management- Strategic Thinking- Needs Assessment- Learning Evaluation (ADDIE & KIRKPATRICK)- MBTI Certified- Operational Team Management- Vendor Management- Public SpeakingACCOMPLISHMENTS:- Partnered with Training Magazine including 2021 Webinar on post-pandemic onboarding and 2022 Training Magazine conference workshop facilitation in Orlando, Florida.- Led annual Training Magazine Apex application task force with oversight of writing staff and application review/submission, resulting in international recognition as a top Training company 2016-2022.- Implemented new employee experience project comprised of surveys, in-person and virtual class observations, reporting/staff scorecards, trainer development, best practice leadership meetings, and leadership development.Contact me at cheryldillon1970@gmail.com for L&D leadership opportunities.
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Dover, Delaware, US
My focus is on enriching the learning experience of employees at all levels in order to add value to our members in the community. This has encompassed:- Partnering with department heads to build curriculum to exceed expectations and provide consistent proficiencies post-training - Designed a Leadership development program with foundational components and.
Berwyn, PA, US
Oversee talent development department, including quality, new hire education, continuing education, and leadership development. Initiatives include leadership development program design and implementation, staff development and certifications, partnerships with Operations and Quality teams for measurable impact.Company expansion overseas will provide.
Berwyn, PA, US
Oversee talent development team, including new hire education and leadership. Work with 3rd party leadership facilitators and internal training staff to create an optimal learning experience. Responsible for multiple clients/projects across locations both on and near shore, including healthcare, banking, and student loans.- Hiring responsibilities to meet.
Herndon, Virginia, US
Managed remote training for COVID related contracts and traditional new hire programs with dynamic scheduling needs. Supported training staff to expand remote learning tools and practices. Managed remote Instructional Design team.- Developed and facilitated education pertaining to system conversions, call center skills, and leadership.- Closely partnered.
Riverwoods, IL, US
Managed team of Full-time employees and pilot group of flex-schedule part-time associates in Customer Service to achieve key performance metrics. Responsible for lending team 2008-2009.- Implemented Service Mentor program and provided coaching and feedback.- Conducted calibration session for consistency and quality of lending decisions.- Coached part-time.
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Cheryl Dillon works for Dover Federal Credit Union.
Cheryl Dillon is listed as Passionate Learning & Development Leader | Experienced in Facilitation | Instructional Design | Leadership Development | Needs Assessment | Learner Evaluation | Public Speaking | Project Management and MBTI Certified at Dover Federal Credit Union.
Cheryl Dillon is based in Smyrna, Delaware, United States while working with Dover Federal Credit Union.
Cheryl Dillon has worked for Dover Federal Credit Union, Advanced Call Center Technologies, Llc, Navient, and Discover Financial Services.
You can use AeroLeads to view verified contact signals for Cheryl Dillon at Dover Federal Credit Union, including work email, phone, and LinkedIn data when available.
Cheryl Dillon holds Certification, Mind Body Eating Psychology from The Institute For The Psychology Of Eating.
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