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Cheryl Dillon Email & Phone Number
Sr. Training Manager
at
Dover Federal Credit Union
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Sr. Training Manager
Location
Smyrna, Delaware, United States
Who is Cheryl Dillon? Overview
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Quick answer
Cheryl Dillon is listed as Sr. Training Manager at Dover Federal Credit Union, based in Smyrna, Delaware, United States. AeroLeads shows a matched LinkedIn profile for Cheryl Dillon.
Cheryl Dillon previously worked as Training Manager at Dover Federal Credit Union and Senior Director, Training & Quality at Advanced Call Center Technologies, Llc. Cheryl Dillon holds Certification, Mind Body Eating Psychology from The Institute For The Psychology Of Eating.
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Email format at Dover Federal Credit Union
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Dover Federal Credit Union
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Profile bio
About Cheryl Dillon
Results-driven Learning & Development leader with 15+ years of experience in classroom and virtual facilitation, curriculum design, project management, and Trainer development. Expertise in developing effective training teams that engage learners to transfer knowledge and skill, so employees can achieve and exceed key performance indicators.L&D Leadercheryldillon1970@gmail.comMy career in L&D has provided me the skill and ability to create and sustain winning Training teams. Excelling in client/operational partnerships drives needs assessments for winning learning strategies, curriculum enhancements, and achievement of business goals.My passion to equip facilitators with engagement know-how has contributed to recognition and awards for my team. Creativity has led to impressive curriculum design, leadership programs, and reports to measure results that tell the story of our L&D superheroes. CORE COMPETENCIES- Talent Development- Facilitation- Instructional Design- Curriculum Development- Leadership Development- Project Management- Strategic Thinking- Needs Assessment- Learning Evaluation (ADDIE & KIRKPATRICK)- MBTI Certified- Operational Team Management- Vendor Management- Public SpeakingACCOMPLISHMENTS:- Partnered with Training Magazine including 2021 Webinar on post-pandemic onboarding and 2022 Training Magazine conference workshop facilitation in Orlando, Florida.- Led annual Training Magazine Apex application task force with oversight of writing staff and application review/submission, resulting in international recognition as a top Training company 2016-2022.- Implemented new employee experience project comprised of surveys, in-person and virtual class observations, reporting/staff scorecards, trainer development, best practice leadership meetings, and leadership development.Contact me at cheryldillon1970@gmail.com for L&D leadership opportunities.
Current workplace
Cheryl Dillon's current company
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Dover Federal Credit Union
Website
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6 roles
Cheryl Dillon work experience
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Training Manager
My focus is on enriching the learning experience of employees at all levels in order to add value to our members in the community. This has encompassed:- Partnering with department heads to build curriculum to exceed expectations and provide consistent proficiencies post-training - Designed a Leadership development program with foundational components and built on those foundations to address communication, building trust, coaching, interview skills, leading with curiosity, and more.- Sales training built upon member experience and value, encompasses all learning styles, engagement, practical application. Audience includes a cross section of employees in each cohort for many points of view to make a memorable and actionable impact.- Career Pathing provides all employees opportunity to build their skills and knowledge in harmony with job requirements. The design of this program encompasses external education, job shadowing, and self-paced learning.
Senior Director, Training & Quality
Oversee talent development department, including quality, new hire education, continuing education, and leadership development. Initiatives include leadership development program design and implementation, staff development and certifications, partnerships with Operations and Quality teams for measurable impact.Company expansion overseas will provide exciting opportunities.
Mar 2023 - Dec 2023
Director Of Training
Oversee talent development team, including new hire education and leadership. Work with 3rd party leadership facilitators and internal training staff to create an optimal learning experience. Responsible for multiple clients/projects across locations both on and near shore, including healthcare, banking, and student loans.- Hiring responsibilities to meet all client staffing needs- Implemented new employee experience project which included: hiring, onboarding, training, and post-training influences- Trainer performance and other reporting created to support new bonus plan
May 2022 - Feb 2023
Sr Education Manager
Managed remote training for COVID related contracts and traditional new hire programs with dynamic scheduling needs. Supported training staff to expand remote learning tools and practices. Managed remote Instructional Design team.- Developed and facilitated education pertaining to system conversions, call center skills, and leadership.- Closely partnered with Operational partners to achieve common corporate goals.- Coordinated onboarding with Recruiting, IT, HR, Ops, and Information Security teams.- Implemented LMS system for interactive asynchronous learning.- Led Training Magazine Apex task force and was awarded Top Training company status 2016-2022.- Public speaking: “A Fresh Start for Onboarding” Training Magazine Webinar (2021) & “Would You Like Fries with That” workshop facilitator at the Training Magazine Conference in Orlando, FL (2022)
Jan 2009 - Jan 2022
Team Lead
Managed team of Full-time employees and pilot group of flex-schedule part-time associates in Customer Service to achieve key performance metrics. Responsible for lending team 2008-2009.- Implemented Service Mentor program and provided coaching and feedback.- Conducted calibration session for consistency and quality of lending decisions.- Coached part-time staff to upskill in sales, resulting in over 200% increase in total sales, despite diverse schedule and limited hours.
Apr 2005 - Jan 2009
2 education records
Cheryl Dillon education
Certification, Mind Body Eating Psychology
The Institute For The Psychology Of Eating
Education record
University Of Phoenix
FAQ
Frequently asked questions about Cheryl Dillon
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What company does Cheryl Dillon work for?
Cheryl Dillon works for Dover Federal Credit Union.
What is Cheryl Dillon's role at Dover Federal Credit Union?
Cheryl Dillon is listed as Sr. Training Manager at Dover Federal Credit Union.
Where is Cheryl Dillon based?
Cheryl Dillon is based in Smyrna, Delaware, United States while working with Dover Federal Credit Union.
What companies has Cheryl Dillon worked for?
Cheryl Dillon has worked for Dover Federal Credit Union, Advanced Call Center Technologies, Llc, Navient, and Discover Financial Services.
How can I contact Cheryl Dillon?
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What schools did Cheryl Dillon attend?
Cheryl Dillon holds Certification, Mind Body Eating Psychology from The Institute For The Psychology Of Eating.
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