IBM, Global Technical Sales Support 2000- Present As a leader at IBM and subject matter expert on technical sales systems, I lead metric and operational reviews to improve efficiencies and enhance processes for up to 3000 internal and external global stakeholders. Additionally, I co-manage contract teams that support the Technical Sales organizations.‣ Research, validate and test data to confirm metrics and analytical accuracy, ensuring the use of trusted sources.o Provided metrics that persuaded 79% of clients to increase spend on a cloud product.o Enabled easy reporting by helping create a “push button” metric.o Developed thousands of forms and reports and trained over 3,000 team members to use them.‣ Direct global systems implementations and transitions to improve capabilities and efficiencies.o Transitioned the global team to a new CRM platform – twice!o Implemented a telephony system to enhance the business partner experience.‣ Create metrics, reporting, and systems to enhance revenue-generating opportunities.o Facilitated activities to understand opportunity-to-win metrics resulting in billions of won revenue.o Led a cross-functional team to develop opportunity progression reporting for architects.‣ Improve global cross-collaboration and selling opportunities by improving the efficiency of systems.IBM, Global Technical Sales Tools Support 1998 – 2000