Over sees and implements quality controls and audits of National Accounts. Manages operations for janitorial services as part of the executive sponsorship of six commercial accounts spread across the US.

Overseeing facilities management operations for 4 sites in Texas including the Manufacturing headquarters and Technology Center for Baker Hughes in Houston, TX in 1.2M SF of office space (four sites) supporting over 4K employees.Managing local and remote staff of 9, with supporting 3rd party vendors, for the delivery of facilities services including maintenance and repair of the sites and Baker Hughes assets, EHS (employee health & safety), SCM (security & crisis management), space allocations, and reception, mail and conference room services, chillers, hoods, and HVAC systems.Responsible for achieving KPI score card goals, exceeding budgets, site with all contractual documents and meeting KPI goals related to budgets, heavy site safety, site maintenance, and work order management.Re-established strong relationships with client leadership at the sites by building action plans and progress reporting. Known for turning around at-risk contractual relationships. Generate operations reports and provide financial analysis for client leadership on KPIs, projects, site budgets, site space/people occupancy reports and client billings to site occupants.Fine-tuned initial baselines for annual budgets and managing regional costs. YTD favorable to budget by 20% by deferred maintenance and self-performance.Staff management includes supervision, job descriptions, recruiting/hiring, development and coaching, disciplinary action, performance reviews and team building.Organized maintenance program for 4 sites achieving between 95-100% on-time completion rate with to open positionsManaging sites with staggered shifts while managing a Global Pandemic while documenting and monitoring/contact tracing to control our staff’s wellness during a challenging time.Managed pandemic response cleaning protocols

Overseeing facilities management operations for 17 sites in Texas including the global headquarters for GE Oil & Gas in Houston, TX in 1.5M SF of office space supporting over 3K employees.Managing local and remote staff of 9, with supporting 3rd party vendors, for the delivery of facilities services including maintenance and repair of the sites and GE assets, EHS (employee health & safety), SCM (security & crisis management), space allocations, and reception, mail and conference room services.Responsible for ensuring compliance with all contractual documents and meeting KPI goals related to budgets, site safety, site maintenance, and work order management.Maintaining thriving relationships with client leadership at the sites and on the national level. Generate reports and provide analysis for client leadership on KPIs, projects, site budgets, vacancies and client billings to site occupants.Fine-tuned initial baselines for annual budgets and managing regional costs. YTD favorable to budget by 10%.Staff management includes supervision, job descriptions, recruiting/hiring, development and coaching, disciplinary action, performance reviews and team building.Oversight on 800+ people restack projects in Houston (x2)During Hurricane Harvey in 2017, maintained appropriate flow of communication between Houston’s CBRE senior leadership, senior client leadership, site occupants, and CBRE employees including status updates on employee safety and condition reports for 10 locations. Won award of recognition for exhibiting leadership during Hurricane Harvey.

Developed and implemented a business plan for RAC to generate revenue through conference/meetings/bookings and rentals of conference space for a meeting facility with 16,000 S.F. of space, yielding $750,000 annuallyAdminister annual budget by tracking revenue and expenditures and maximizing profitability through revenue development, cash control procedures and expense reviews.Provide leadership and direction to staff including but not limited to day-to-day operations, setting goals and objectives, making employment decisions, delivering opportunities for growth and developmentCreate and implement a comprehensive and integrated marketing plan including print/online promotional collateral, advertising campaigns, website, social and other digital media press releases, multi-media blogs, Google rankings, and magazine articlesManaged staff to ensures that RAC services provided were of exceptional qualityManaged the Conference schedule to maximize the use of dates, space and staffCultivated relationships within the community, professional organizations and other entities to promote RACMonitors trends in the meeting market and conference center industry and recommended new concepts and strategiesConsulted with clients to define meeting objectives; determine meeting and function space requirements; negotiated, prepared and reviewed contracts with clients and managed all catering, setups and vendorsReviewed customer satisfaction evaluations and ensures that follows-up with clients are made after event for feedback; shares customer’s feedback with staff and recommends changes to procedures and operations to improve level of customer servicesDesigned custom sales software modules in ACT software to integrate complex contracts, beverage event orders, quotations and reporting for sales trending and revenue tracking

CIMS (Cleaning Industry Management Standards) consultant providing hands-on guidance and administration to successfully achieve professional certifications. Services include development and implementation of custom training programs, field validation for audit readiness and execution planning. Procedure development and field implementation planning.

Instrumental in the organization’s successful achievement of CIMS and Green Building Certification with HonorsDeveloped and implemented new corporate procedures, centralizing company information. Within one year this initiative increased the number of RFP opportunities by 45% while meeting all OSHA and CIMS industry standardsCreated and implemented training programs and implementation a new skills certification program for field and corporate staffManaged P/L responsibility for 7 Houston area operations Excellent relationship manager. Managed employees, coordinated work efforts with other business units, and represented Aztec and Exxon Mobil in the business communityAchieved the company’s best safety record involving a client proprietary safety program, exceeding client expectations in 2 years of safety audits achieving the President’s Award for safety excellence for 2 consecutive yearsDeveloped strategy and implemented a plan to develop and top-grade field staff for Houston Area Operations resulting in a more stable work environment and reducing turnover rate of technical field staff by 50%Implemented a new cleaning program for clients, resulting in a 65% improvement in cleaning times and 100% improvement in periodic work for client

Managed a construction project moving staff from one hundred percent closed office space to 40 percent open work space saving the company over $500K in leasing costs and another $500K in furniture costs by sourcing a bankruptcy sale of furnitureManaged small, medium, and large scale moves utilizing in-house and contract staffManaged safety performance of department; reducing risk by procuring appropriate moving equipment and implementing ergonomic work practices for office moves and shipping and receiving list practicesNegotiated all lease agreements for the Houston facility to reduce operations expenses Developed an emergency preparedness plan for the company to reduce financial risk and provide redundant connectivity for business continuityManaged large scale meetings and conference services providing consultation for setups, catering, equipment, and staffingRenegotiated key contracts with furniture vendors to buy used versus new systems furniture yielding an annual cost savings of $1.6M

Led and managed multiple business units providing services for 6,000 customers of an Oil and Gas facility Maintained superior service levels above 97% for three years while customer base increased from 3,000 to 6,000 in one year Developed quality systems and continuous improvements to improve delivery of conference servicesTeam member on design and construction project 6 floor Trading facility providing construction support to improve space utilizationCreated and managed RFPs for bids; managed contracts for food services, shipping vendors, in-house graphics vendor, imaging vendors, and fleet copiers Influenced a shift in company culture placing high value on safety as a priority Conducted records management inventory of all staff record holdings to include logbooks, research investigations, protocols, equipment calibrations, SOP’s, QA&QC manuals, studies files and other official documents to ensure that the records management program and procedures were in compliance with mandated directives. Managed document destruction program throughout the company and successfully refined and implemented new records management procedures for maintaining recordsMaintained conference services for 50+ conference rooms in the Westlake campus

Managed all facility services support for service work orders, including the establishment of a call center for service requests. Managed conference services for lawyers providing unique setups for courtroom mock-ups, large and prestigious catering for events, developed conference room booking system Instrumental in creating process improvements, including implementing call center software; mapping site and services for off-site call center support team, thereby improving overall service levels Designed Asset Management Database, developed and rolled out procedures for complete asset cycle programImproved reporting process by redesigning structure of data using MS Access and setup templates for client providing ready to use information at any given time. Reduced the report preparation time from 7 individual reports and 10 hours per month to 3 reports and a 2 hours per month

Responsible for the design and construction for 850,000 S.F. of space in various buildings in the Central Business District and Greenspoint areas. Led team for CAFM design, implementation, and web interface design for space planningManaged facility related work requests for Equiva Services; a service support business unit supporting Shell, Saudi Aramco, and TexacoUtilized project management methodology (PMI) to work with core team members to improve customer delivery processes, increasing quality measurement of KPI by 40% and reducing construction punch list to 0

Managed 230,000 S.F., which consisted of 9 Global, 8 U.S./Americas divisions; coordinated facility items such as HVAC controls, security, access system, mail services, liaison between building Property Management and company tenantsSucceeded in reducing office services budget by $300,000 by bringing outside services in-house and identifying and eliminating non-essential servicesQualifying, selecting and awarding contracts for Architects, Engineers, and Contractors

Managed soft services and facility related business for a valve manufacturing company.Large scale move strategist managing 300-500 staff moves and full building contents along with mirror file bank moves for internal customers.Designed and executed full building redesign to accommodate a merge of staff from two buildings into one.Negotiated all building related contracts such as landscaping, copiers, office supplies, building lease, mail room equipment, phone equipment, and security.