Cheryl P. Friedman, Pmp Email & Phone Number

Englewood, Co, Us

Remote

I am focused on ensuring customers achieve their desired outcomes, understand their business goals, assist them in finding the appropriate contacts within the organization, address challenges, and leverage opportunities that align with their objectives.➤ Building and maintaining strong customer relationships. This involves regular communication to understand their evolving needs and how our products can continue to support their success.➤Offering strategic advice to customers on how to best utilize our products, including recommending features or actions that can lead to better outcomes.➤ Acting as the liaison between the customer and the internal teams, conveying customer feedback to help shape product improvements and future development.➤Identifying opportunities for contract renewals, upselling, or cross-selling services or products that would benefit the customer's business.➤Addressing and resolving any issues or challenges customers face in using the product, often coordinating with support or technical teams to ensure a smooth experience.

Remote

Remote

I moved into a role where I am leading projects that support the strategic initiative to engage students in their development and learning while continuing to drive technologies forward. ➤ Creating a First-Year Experience program to promote student success and retention through learning opportunities to increase baseline scientific knowledge; access to resources and support tools; and collaborative interactions with peer mentors. ➙ Develop an understanding of program needs based on stakeholder feedback and data; create key program outcomes and build a workflow process based on needs; deliver a sound program with measurable results.➤ Collaborating on a team of 4 to plan and implement phase two of the student information management project; transferring from legacy student records system to Slate, and event management.

Remote

In this role, I promoted the educational goals and strategic priorities of the Graduate Program centered on improving retention and graduation rates. I led projects to improve programs and support the student experience.➤ Collaborated on a team of 4 to customize and implement a recruiting, admissions, and enrollment management platform, Slate. ➙ Created a roadmap to use as a communications tool to track project tasks, milestones, and key deliverables.➤ Led project to develop eight customized applications for Scripps’ outreach programs; collaborated with program coordinators; defined scope, objectives, deliverables, and milestones; built applications; facilitated user testing; and provided post-implementation support.➤ Served as a subject matter expert on a project to design and implement an electronic workflow for the student lifecycle approval process consisting of 16 forms; realized significant efficiencies for the approval process.➤ Project lead solely responsible for hosting a two-day academic symposium during COVID for 200 students and faculty from both the CA and FL campuses.➤ Instituted a Reasonable Accommodation Policy for students with disabilities within the Office of Graduate Studies; took ADA/504 training and certification course; researched policies and processes of other universities; collaborated with Scripps HR and legal team to incorporate and write guidelines and processes.

Remote

Project-focused role that enhanced the operational capabilities of the graduate program.➤ Led a project to modernize the graduate program application to reflect Scripps’ guiding principles and commitment to DEI; reviewed the existing application; evaluated competitors’ applications through comparative analysis; conducted a literature review on guidelines for ethical collection of demographic information; and authored a report that drove the redesign of the application.➤ Spearheaded a project to digitize 20 years of student records to enable reporting, data analysis, and tracking of alumni career paths; selected a records management company to scan the documents; conducted a weekly audit for data quality; developed the file hierarchy and naming conventions; integrated the digitized files into the Student Records Database; and evaluated the records for completeness.➤ Worked on a team to evaluate, and select a new student lifecycle management software platform.➤ Conducted an evaluation of the GRE Exam requirement for program admission due to concerns of testing bias; evaluated decisions of our top 20 competitor institutions; conducted a comprehensive literature review; recommended alternative decision-making data points, and authored a report on the findings.

Jupiter, Florida, United States

Hired as the first staff member to support the Dean in building out the graduate program on the Florida campus.➤ Managed operations for the graduate program; established strong working relationships with faculty, students, and Associate Dean to achieve program objectives; and supported various committees’ initiatives.➤ Managed the admissions and enrollment process from the review of applications to acceptance utilizing legacy admissions system to track progress; collaborate with the admissions committee on applicant decisions and coordinated efforts with sister campus; review and improve processes and communications annually. ➤ Developed and managed a three-day campus visitation program for undergraduate students from underrepresented groups and disadvantaged backgrounds who were interested in biomedical research careers.➤ Spearheaded a project to generate awareness of the new and unknown graduate program within the science community; attended campus recruiting fairs and national scientific conferences; and created a program for graduate students to give scientific talks. ➙ Resulted in a 200% increase in enrollment numbers over seven years.➤ Increased faculty membership in the graduate program by 35% in two years by engaging and recruiting Scripps research faculty.➤ Developed and implemented a support program for graduate students that included a month-long orientation, monitoring academic progress, and meeting twice per year with each student to review performance. ➙ Resulted in an increased graduation rate and reduction of at-risk students.➤ Cultivated a student community with high engagement and morale by creating professional development and social events; a student council; and a monthly journal club.➤ Fostered a cohesive and thriving bi-coastal community of faculty and graduate students by establishing a framework and process for enhancing relationships and communication.

Greater Denver Area

Moved into a role focused on the financial aspect of the student lifecycle and developed new domain knowledge.➤ Designed and implemented complex solutions to ensure business goals and budgets were in alignment with our educational mission.➤ Facilitated the creation and documentation of streamlined processes and training materials for Financial Aid Advisors; developed customized training plans; and delivered training for new and existing advisors. ➙ Resulting efficiencies lowered average meeting time between students and advisors by 30% and reduced errors on submitted financial aid applications.➤ Coordinated professional development workshops and developed a rewards incentive program for advisors that improved team performance, retention rates, and job satisfaction.

Greater Denver Area

Promoted into the Assistant Director role and took a more strategic approach to Career Services work. ➤ Engaged the business community to develop awareness of our graduating students’ academic strengths and to secure internship and job placement opportunities for students upon graduation. ➙ Achieved an 80% employment rate for graduates within their field of study.➤ Oversaw department operations; assisted in the development and management of 5 career services staff; and developed a collaborative program with sister campuses to share best practices, build relationships, and coordinate training programs for advisors.➤ Forecasted, tracked, and analyzed placement rates; collaborated with IT to build reports; and developed a reporting timeline for communicating information to the campus President and Director of Career Services.➤ Decreased mean time to hire graduates from 50 to 35 days by cultivating key employer relationships and coordinating industry specific events to increase the visibility of the college and its students with local and national companies.

Greater Denver Area

Hired to support the expansion of the Career Services department; increase student retention rates; and secure internships and job placement opportunities for students upon graduation. ➤ Collaborated with Program Directors, Instructors, and Staff to ensure students’ success upon graduation.➤ Coached students one-on-one and in groups on career preparation including employment goals, creative job search strategies, resume building, interviewing techniques, and professionalism. ➙ Organized internships, informational interviews, guest speakers, and networking opportunities to support the launch of students’ careers.➤ Monitored student academic and personal development to determine satisfactory progress towards degree requirements and graduation eligibility. ➙ Advised students on identified needs and problem areas and created corrective action plans.