Cheryl Delaine Glenn Email & Phone Number

Remote

Antlanta, Georgia Area

Working with Scrum master on PI planning events to craft epics for team to make deliverables on Kanban train. Collaborating with Developers, Designers and Product Owners to code and design web and mobile applications. Supporting UM train for Ingenio/CVS, Pega, and CRM applications and services to ensure robust environment. Performed Weekly/Daily deployments in SIT/UAT/ DEV and PERF using Atlassian tools.

Madison Wi.

Staffing the Service Desk workstation for critical path escalation for stakeholders and business partners. Organizing Swat calls/ bridge lines to triage and resolve technical issues to reduce production delays and negative business impact. Working as liaison with business partners EMT, ECB, ECAB, STT, and Problem Management for CSI improvements during implementations/deployments production and releases

Herndon, Virginia, United States

Managed and coordinated activities within department and application teams. Manned Service Desk workstation for critical path escalation and problem management procedures for 128 applications. Organized Swat calls and bridge lines for support to triage and resolve issues to reduce Business impact. Mandated SDLC Methodology for system life cycle in Operation Center. Worked with outside vendors such as IBM/CA/ BMC/EMC to update license for monitoring tools and equipment. Provided guidance to ten subordinates on training and IT career path. Recommend changes to policies and established procedures that affected immediate organization and operation. Performed employee evaluations, Bi-weekly one on one’s, monthly staff meetings, and vacation scheduling for 24/7 environment.

Raleigh, North Carolina, United States

Monitored Mainframe and UNIX/LINUX platforms. Supported internal and external customers Well Point/Blue Cross Shield. Ensured production support of secured data for HIPAA accounts. Running batch jobs on AutoSys, Jobtrac, and Ca11/Ca7 as scheduling platforms. Supported programmers/DBA with systems issues for GDF deliverables. Enhanced application monitoring by setting up F5 dashboards for real-time transaction.

Atlanta, Georgia, United States

Involved in root cause analyses resolving tickets for Mainframe, Open System, and Production Support issues. Monitored system performance on UNIX /LINUX platforms. Dealt with programmers on batch production issues. Running jobs on CA7/11, Autosys, and Control-M. Trouble shooting Network/Telecom issues with monitoring tools Introscope, Splunk, Site Scope, SOI, and Spectrum.

Atlanta, Georgia, United States

Tier 3 responsibilities involved monitoring jobs via TSO and MVS/Z/OS390 Mainframe/ Network Support. Communicated critical path production issues with Programmers/DBAs to assist with resolutions for abends. Modified and tested production schedules for batch processing on Mainframe/Unix platform. Utilized UNIX scripts to determine status of jobs and file transfers. Ran batch productions jobs to count revenues for southeastern electric systems. Created changes in JCL and production schedules. Used Client Server to run application in SAPS, Walker, AMPS, and CSS subsystems.