Ms. Hammond is a Business Consultant on IM/IT projects and programs for the Federal government for the past twenty (20+) years. Ms. Hammond is a solution provider, trouble-shooter and multi-tasking individual who possess great interpersonal and communication skills. She has a broad knowledge of government priorities and TBS policies and standards. In her roles, she has provided management, procurement, business analysis, and client liaison functions for medium to large-scale projects. Such clients have included: Canadian Heritage, Citizenship and Immigration Canada, Canada Revenue Agency, National Defence, Health Canada, Public Service Commission, PCSC and Canada Borders Services Agency.Ms. Hammond has experience in working with cross functional teams; has experience in the federal government ITSM initiatives.Facilitated workshops with subject matter experts to gather and define business requirements in the areas of Problem, Incident, Configuration, Capacity, Service Catelogue, Availability, Release and Change management, to improve business processes and communication; Developed Process Models, based on imported diagrams, in BPMN for effective process simulation in iGrafx Process 2007. Developed interdependencies, relationship and process Models based on imported process diagrams, in BPMN for effective process simulation in iGrafx Process.She has hands on experience and in depth knowledge with the data modelling, process and service development within the tool. Ms. Hammond has her v3. ITIL Expert, Specialties: V3 ITIL•Managing across the Lifecycle(MALC)•Intermediate Planning, Protection & Optimization•Intermediate Service Operation,•Intermediate Operational Support and Analysis • Intermediate Release, Control and Validation •Bridge Foundations Certification•ITIL Foundations Certification V2, •IM/IT Service Catalogue training (using MST),•ITSM - Business Processes and Logical Process Modeling using Business Process Modeling Notation (BPMN),