Cheryl Hamocks Email & Phone Number

Columbus, Ohio Area

Managed production replenishment through materials requirements planning covering inventory, and component level supply, and actual orders in support of the production schedule. Interacted with master scheduler, buyer, and production supervisors to forecast inventory levels for scheduled production runs.Researched inventory audit requests from SAP client.

Coordinated maintenance service requests between customers and providers in support of their daily operations. Workflow consists of evaluating the impact to their operations and documenting customer maintenance issues in service management tool to accurately reflect the problem, while coordinating and prioritizing requests with service providers to resolve.

Quincy, Illinois

• Provided quality assurance certification to support the development, maintenance, and usability of ERP and FEA impact analysis in the enterprise solution. Included system lifecycle support, quality and technical.
• Developed detailed test plans including writing test scenarios and test scripts designed to verify functionality and identified potential issues affecting feature quality.
• Acted as liaison to the software development team and user community for all database enhancement requests and assisted in modification of scripts, to help streamline continuous integration of database operations.
• Provided updates and prioritization of tests in coordination with the product owner based on changing business requirements, while communicating the manifestation of defects to developers.
• Verified, reported, and documented software defects in HP Quality Center and prioritized defects for developers for each iteration.
• Worked with DevOps to coordinate repository triggers for continuous deployment from staging to production environment.

Columbus, Ohio

• Supported daily maintenance of applications in operation including identifying and troubleshooting application and data issues and effectively communicating with the business units and operations to reduce production.
• Translated user stories for sub-prime mortgage application by leveraging development and workflow tools into programmed applications.
• Employed best practices to resolve and escalate defects to resolve daily issues, outages, and major incidents.
• Monitored production activities to ensure timely reporting, tracking, and follow-up of problems/resolutions with customer, technical resources, and executives in support of transparency.
• Participated in and evaluated code reviews to develop best practices relating to defect escalation leading to reduction of rework, and effective communication.

Washington D.C. Metro Area

• Lead project teams in development and process improvement with complete oversight on integration with existing systems to implement the overall vision of the customer’s expectations and contractual requirements. to.
• Led project teams of up to 7 in the adoption of new software strategy through process improvement in support of the customer’s vision and software initiatives.
• Defined technical requirements and plan documents for the project lifecycle including conducting planning sessions to engage and influence key stakeholders to analyze their needs in support of gaining acceptance of.
• Created tactical plans to develop schedules based on breaking down the scope to improve accuracy of estimates, resource utilization, and assess risks.
• Based on design specifications and requirements gathering sessions, created RPG and CL programs to convert the data to the new software format.
• Targeted communication of project KPI’s to key stakeholders to gain recommendations, provide feedback on corrective actions taken, and deliver overall project status.

Bethesda, Maryland

• Successfully managed projects and staff in support of the account receivables industry with a focus on employing best practices in the implementation of proprietary AI software. Successfully completing all projects.
• Developed and maintained plans for multiple on-going projects, of up to 20 team members, requiring partnering with client’s business units, and technology vendors to determine solutions to best meet the client’s.
• Guided client in defining the scope of work to develop a statement of work through requirements management, WBS, performance measures to ensure the scope supports the business case.
• Worked with the customer’s business plan to map and configure process workflows to the AI application to maintain continuity of their daily operations.
• Organized and managed upgrade of credit reporting formats for 35 Equifax credit reporting offices to Metro II format. This included requirements management, data testing and updates for each office throughout United.
• Functioned as a resource for tailoring projects based on project size and complexity implementing PMI framework to improve Established project standards based on PMI methodology with executive members, management and.

• Functioned as an SME responsible for performing software implementations for Gannett (USA Today) Newspapers. Projects consisted of integrating new acquisitions in support of Gannett’s corporate framework through.
• First analyst to merge, through developing software programs, 3 newspapers into an existing database which lead to a reduction in infrastructure costs.
• Created transparency for the software release process by developing a methodology to track status in service management tool, improving information flow and decision-making throughout the IT department.
• Took initiative to devise and implement a process to automatically track software release version for 70 databases and provided an update to CRM software, thereby saving organization $150,000 in software acquisition.
• Presented improvement process, in lieu of software purchase, to cross-functional team to improve change management process and software version control, which was adopted and led to 43% less errors during software.
• Leveraged compact disc technology by implementing software upgrades on compact disc, which reduced software release budget by 75%.

Bethesda, Maryland

• Supported the maintenance and enhancement of interface programs for clients through RPG coding in support of their daily operations.
• Analyzed, designed and customized code for AI and program interface applications.
• Responded to performance and application issues and support requests to resolve
• Provided support to data integration from multiple sources to AS/400 system.
• Supported applications software for order entry, payments payroll and accounting activities.
• Created the organizations first reports manual outlining files and calculations, thereby reducing the number of support calls for reports by 50%.