Cheryl Henry Email and Phone Number

Maintain Servers, software, process improvement, reporting etc. Work directly with C level staff

Independent Contractor Business and Test Analyst for implementation of new web application for sales consultants

Manage projects that relate to external sales field technology tools. Gather, analyze and document requirements, create test scripts, conduct testing, maintain strong relationships with business partners and end users.Conduct research and analysis using Google Analytics and Survey Monkey.Most recent project was Career Plan web reports for the sales field. All reports had to be updated to reflect new Career Plan. Other enhancements were done at this time as well to allow the information to be more seamless. Positive feedback received.

2004 - 2006Sales and Marketing special project assignment. Introduce a new product category and a new way of selling for the Sales Representatives. I was requested for this position because of my knowledge of our systems and departments, products, sales reps, and training experience. 2003 - 2004Sales Field Tools - I conducted analysis, and documented requirements in partnership with business partners. Next level troubleshooting for customer service and other business areas, Research analysis to pinpoint issues to determine if they are system related or training related.

As the company began the journey to implement Enterprise Resource Planning with the implementation of PeopleSoft, many job functions would change significantly. I worked on the OCM team to map job paths, design training and assist other department leads to create training. As well as train the trainer. My most specific function was team lead of the training team as we worked with the business areas.

Design technical training for IT and business areas for technical tools. I worked with HR to create on-boarding process to include the technical training as well as other documentation for new employees.I was challenged to learn Cognos and collaborate with developers, subject matter experts, and instructional designer to create comprehensive training materials and as well as organize and conduct internal training for employees on the new program and process with implementation of Data Warehousing which was the foundation into the next transition of Organizational Change Management. Trained several hundred employees using hands-on and adult learning methods.

I started as a QA analyst to customize and implement a Systems Development Life Cycle process in IT. Created documents, conducted training and served as the SDLC partner with several projects. Promoted to Lead via peer review when Manager abruptly left the company .In January 1999, temporaily moved to special assignment by senior management request for 9 months. Assignment was to hire a technical team of 6 to install hardware and software, conduct user training, and evaluate sensitive change management to many employees that were about to have radical job function changes. This was to support a new destination venue the company would be opening in August 1999. The venue was a large retail center with a Welcome Center, 2 retail facilities, and 4 restaurants. After initial startup I return to my QA Lead role in late September 1999 turning the technical team over to End User Services.

Initial position with Longaberger was Senior Help Desk Technician to start-up an Internal Help Desk to relieve burden Computer Operations Center had absorbed. Promoted to Manager after just 10 months with 4 direct reports. Need was crucial as the company had grown to 5,000+ employees, with a significant amount now having desktop computers as their main source for daily work. Created service level agreements, initial spreadsheet for tracking prior to installing Professional Help Desk and creating call codes to build a knowledge base.

Information System Technoligist 1993 - 1996Network Installation, LAN administrator, System 36 Administration, KRONOS installation, Phone systems maintenanceAccounting Assistant, Office Team Lead 19 - 1993Maintain P&L statements, journal entries, close books each period. Prepare reports for executive staff including printed reports and explanations.