Cheryl Hermann Email & Phone Number

Melbourne, VIC, AU

My team enables the Member and Advice function through expertise in learning and development, knowledge management and service quality.

Enabling Maxme’s strategy through business development, management of operational planning and reporting, and the facilitation of human skills programs (including work readiness for schools and emerging leaders for organizations).In 6 weeks, I developed a 6-month plan and monthly operational reporting, which aligned the team on key priorities and enabled.

Align culture to strategy and deliver scaled behaviour change through programs of work that touch on culture, leadership, capability, change and transformation.Assignment 1: Lead the change and comms activity for a large onboarding & induction redesign at a top 4 health insurer.Assignment 2: Support the instructional design of a global leadership.

Lead strategic projects, that enable the evolution of the business, and the P&C function, across APAC.Working across the P&C leadership team, I established ‘harmonisation principles’ to support better decision making on where an APAC vs local approach would be taken, in areas such as policy, learning and comms. I also shaped and mobilised a strategic.

Lead the arrears remediation project, taking a human-centred approach to creating structure and accountability for a cross-functional working group, to achieve its goal in reducing a significant arrears volume and addressing systemic issues.

Enable organisational agility and support the organisation to build a continuous improvement culture. Deliver this through initiatives that shift capability, culture, mindsets & behaviours.

Scope, design and deliver blended learning solutions to improve leadership capability, customer experience, employee engagement and productivity across frontline teams (~750 staff). In response to COVID, I designed and program managed a Leadership Development program across 70 leaders, to support the change and migration of all frontline staff to working.

Docklands, Victoria, Australia

Improve ways of working across Operations and Sales teams through coaching and leadership development. Responsible for developing and leading a team of learning and development performance coaches, who improved individual and team performance through the delivery of blended learning solutions.

Increase Organisational Agility by defining and building "ways of working" capability across the organisation. As part of this role I also piloted a continuous improvement program and curated learning paths that built continuous improvement capability.

Established Ardoch’s first peer to peer fundraising event in 2017 from strategy development to volunteer committee leadership and event project management. Raised over $80,000 in 2 years, attracting over 100 participants each year.

Melbourne, Australia

Work with the Executive Leadership team to develop a change management and implementation plan for the delivery of an Ethical Framework across Australian Red Cross employees, volunteers and members (~40,000).

Build Operations Management and Process Improvement capability across ~10,000 staff to deliver tangible productivity and customer benefits. Develop and deliver strategies, processes and training programs to uplift management capability and enable project teams to become process improvement specialists.

Melbourne, Australia

- Drive Operational Excellence improvements in operational teams through coaching and training programs. - Establish the Kaizen Business Excellence Program across 26 General Managers (~10,000 staff), providing consulting and advice on the improvement of management practices and capability.

Melbourne, Australia

- Facilitate Kaizen Business Excellence Assessments with Senior Managers (approx 10-15) and provide insights into strengths and improvement opportunities- Deliver improvements through the use of Six Sigma, Lean and Continuous Improvement including planning, execution, benefits realisation and change management.

Melbourne, Australia

Implement a Continuous Improvement and Lean program (Kaizen) in Collections, for approx 800 staff. Coach and develop Kaizen champions to establish ideas generation and implementation process, run team based problem solving sessions and build effective visual management.

Melbourne, Australia

Lead the design of the ongoing documentation strategy, standards, guidelines and change management using SupportPoint (Knowledge Management tool) in Collections. Process Map core processes and pilot a Knowledge Management tool.

Melbourne Area, Australia

Lead 2 'Critical A' functions with a total of 15 specialists in a manual working environment. Manage day to day operations including forecasting, planning, analysis and reporting on work volumes and team performance using Active Operations Management tools and dashboards.People and Performance Management.Everyday Process Improvement.

Melbourne, Australia

Developed the first corporate Relay in Australia, leading a committee of 25+ volunteers to deliver a NAB wide annual 18 hour community event. Over 2790 participants and $530K raised for the Cancer Council Victoria over 5 years, with all funds raised going straight to world class research, prevention and support services.

Organisational Coach Level One

Change Management

Workplace Diversity

Certificate Iv Training And Assessment

Lean Six Sigma Green Belt