Hands on customer service representative that works directly with customers, sales, and field operations to ensure the success of AME's Medical Products and Services. Supervise peer Customer Service Representatives including hiring, training and tasking. Additional responsibilities include:* Process Utilization Reports to key accounts and managers.* Monitor Medicaid Compliance Reports to Management. * Actively listen, interpret and resolve customer inquiries while updating customer account information.* Track logistics shipments, communicating status to parties of interest.* International logistics experience.* Cross-train and backed up customer service manager.* Investigated and resolve customer inquiries and complaints in an empathetic manner.* Adhere to all confidentiality requirements at all times.* Ownership over team productivity and managed workflow to meet or exceed quality service goals.* Train staff on operating procedures and company services.* Follow-through on all critical inter-departmental escalations to increase customer retention rates.* Foster an environment that encouraged continual process improvements.* Effective liaison between customers and internal departments.Achievements:* Implemented program to reduce costs to field operations. Goal is to achieve 25%+ savings.* Established logistics program by utilizing a 3rd Party Shipping Company that centralizes quotes and bids for selection of best transportation options.* Identified 3rd party logistic providers* Negotiated FAK contracts* Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

* Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.* Addressed and resolved customer product complaints empathetically and professionally.* Gathered and verified all required customer information for product manufacturing.* Resolved service, pricing and technical problems for customers by asking clear and specific questions.* Made sure that products were produced on time and are of good quality.* Managed several high profile accounts* Audit of high profile account's billing prior to being submitted

Successfully integrated Canadian customers into AirNet's billing system. Audited high profile customer accounts. Reported billing inconsistencies to senior management. Provided exceptional customer service by translating customer needs into specific services. Coordinated internal operations to successfully fulfill customer orders and resolve exceptions. Responsible for direct customer interface & mediation. Assisted with training new customer service specialists. Certified in transport of hazardous materials and U.S. Government shipment coordination. 2003 recipient of AirNet's ACE Award.

Provided exceptional customer service by translating customer needs into specific services. Coordinated internal operations to successfully fulfill customer orders and resolve exceptions. Responsible for direct customer interface & mediation. Assisted with training new customer service specialists. Certified in transport of hazardous materials and U.S. Government shipment coordination. 2003 recipient of AirNet's ACE Award.

Assisted CEO & Vice President of Sales with the organization and maintenance of sales and services records for schools and businesses across the East Coast. Created and maintained a furniture loan and demo program. Responsible for researching product details for state and local bids. Developed Government Contract Sales information. Gathered Government product testing information to create sales brochures. Sold Government Accepted furniture to accepted facilities.