NOVEMBER 1996 – JUNE 2019CUSTOMS SUPERVISOR, JAMAICA CUSTOMS DEPARTMENT• Analyzed the Customs systems and make recommendations on development of customs software business solutions and modules. • Informed others about laws and regulations. • Assisted in the design, implementation monitoring of efficient solutions to daily operational procedures. • Coordinated training and professional development of candidates and current employees. • Conducted interview with returning residents, deportees, returning students, foreign service officers and expatriates to determine eligibility for concessions. • Conducted secondary examination of cargo. • Located and seized contraband and undeclared merchandises. • Maintained operational records.• Determined duty and taxes to be paid on goods.• Processed and submitted applications for firearm permits to relevant organizations.• Processed applications for diplomatic cargos and motor vehicles.• Conducted interviews for pre-approval of returning residents.• Examined cargo manifests and flagged shipments.• Scheduled assignment of staffing for cargo examination.