Cheryl Lande Email & Phone Number

Fairfield, NJ

• Interact directly with patients, physicians, and pharmacies to provide patients with access to prescription medications care on behalf of copay assistance programs.
• Provide 'white glove' service managing the patient experience from start to finish by providing program information, eligibility, reimbursement support, and ease of use of 5 client copay assistance programs.
• Express empathy and compassion to assist a daily average of 60 patients obtain health care.
• Refer patient requests for escalation (as needed) and engage other internal areas, such as Program Management, Information Technology, and other Contact Center teams to resolve issues.
• Provide input and feedback to Quality Management and Training to improve procedures and training.

∙ Maintained friendly and courteous customer service relationships with employees and guests.∙ Received 60 plus calls per day, ensuring positive experience of each guest while multitasking and routing calls to appropriate associates, enhancing the customer experience.∙ Greeted in-person visitors including interview candidates, vendors, healthcare.

New Jersey, United States

∙ Responded to 50+ customer calls per day regarding feedback and questions to ensure customer satisfaction. Maintained inhouse data system to keep track of drug related side-effects and feedback for diabetes, oncology, schizophrenia, manic depression, and cholesterol prescription drugs. ∙ Collaborated with inhouse pharmacists regarding in-depth questions.

Princeton, New Jersey United States

∙ Prepared weekly and monthly slides and charts for marketing presentations to upper management. ∙ Used In-house IRI Order System to report on various national sales by product line.∙ Arranged meetings and travel itineraries for senior personnel.∙ Tracked and communicated monthly charges for broker and outside sales personnel to Gelco, a 3rd party employee.

Franklin Lakes, New Jersey, United States

∙ Supported Marketing Director, Manager and staff with the creation of PowerPoint presentations for monthly sales reporting and special project assignments.∙ Created various charts and slide shows for management to monitor increased sales activity during new product launches.∙ Assembled customized marketing packets used in presentations to potential.