• Coordinated and created documents for Response to Proposals to support ongoing sales opportunities.• Managed the creation, implementation and launch of a Brand Style Guide and redesign for business cards.• Led a project to refresh all existing company collateral and templates to promote consistency and a fresh look through the branches.• Organized, planned and coordinated business lunch meetings with clients at various locations. (Managing the guest list, booking a venue, planning… Show more • Coordinated and created documents for Response to Proposals to support ongoing sales opportunities.• Managed the creation, implementation and launch of a Brand Style Guide and redesign for business cards.• Led a project to refresh all existing company collateral and templates to promote consistency and a fresh look through the branches.• Organized, planned and coordinated business lunch meetings with clients at various locations. (Managing the guest list, booking a venue, planning the meal, preparing the PowerPoint presentations, arranging room set up and meeting flow)• Provide daily support for Microsoft Dynamics CRM – assisting internal clients, providing training sessions, reporting trends.• Maintained several contractor Compliance software tools to ensure the company is compliant in all fields (Health & Safety, insurance, pre-qualification) to work on specific job sites. Show less

• Vital in the transition of Golf Town sales and customers from Golf Town to Accolade Promotion Group (promotions division). Transferred customer information, invoices and balances over to a new platform. Created over one thousand new customer profiles.• Implemented several new e-mail templates and procedures utilizing the new accounting program.• Constantly investigated and resolved ongoing outstanding balances following established protocols and deadlines. Collected on over a $1… Show more • Vital in the transition of Golf Town sales and customers from Golf Town to Accolade Promotion Group (promotions division). Transferred customer information, invoices and balances over to a new platform. Created over one thousand new customer profiles.• Implemented several new e-mail templates and procedures utilizing the new accounting program.• Constantly investigated and resolved ongoing outstanding balances following established protocols and deadlines. Collected on over a $1 million of overdue invoices.• Collaborated with sales representatives across Canada on various order and collection issues.Maintained a working relationship between the sales rep and the client to ensure invoices were paid and order was placed properly.• Reconciled invoices and payments using Retail Pro and Sales Force to ensure all client files are up to date.• Generated invoices sent out to customers, stayed on top of invoice and e-mail follow ups. Show less

Gift Card Department• Was the key and primary contact handling all Golf Town gift card programs for third party vendors, donations and golf tournaments.• Coordinated gift card orders, payments and activations across Canada with many different vendors, up to $30,000 a day.• Maintained a professional relationship with all vendors, where they knew that gift card orders and requests would be processed within an hour of them placing it.• Reconciled all gift card receivable accounts… Show more Gift Card Department• Was the key and primary contact handling all Golf Town gift card programs for third party vendors, donations and golf tournaments.• Coordinated gift card orders, payments and activations across Canada with many different vendors, up to $30,000 a day.• Maintained a professional relationship with all vendors, where they knew that gift card orders and requests would be processed within an hour of them placing it.• Reconciled all gift card receivable accounts at every month-end.Accounts Receivable • Managed invoices for vendors every quarter based on their contractual agreements.• Collected over $1 million from major clients and developed timely payment process.• Followed up with delinquent clients to ensure payment was successfully collected saving thecompany from unnecessary write-offs.• Managed and reconciled vendor receivable accounts every month.• Prepared weekly bank deposits.• Administrative relief when needed: receiving and sending out deliveries with UPS, booking meeting rooms and directing phone calls to the appropriate department. Show less

• Receive and process payments by cash, check, credit card, debit or foreign currency• Calculate total payments received at the end of the day and reconcile with total sales• Advise customers on use and care of merchandise, and provide advice concerning specialized products or services• Increased customer loyalty by encouraging them to sign up for an exclusive membership program and developing strong customer relations• Supervised and trained staff in all office systems… Show more • Receive and process payments by cash, check, credit card, debit or foreign currency• Calculate total payments received at the end of the day and reconcile with total sales• Advise customers on use and care of merchandise, and provide advice concerning specialized products or services• Increased customer loyalty by encouraging them to sign up for an exclusive membership program and developing strong customer relations• Supervised and trained staff in all office systems, policies and procedures while generating brilliant results to ensure continued quality of customer service• Performed background checks for potential new employees and verified their information• Documented and analyzed client complaints to identify and resolve issues• Managed incoming and outgoing calls for a busy retail store by directing calls to the appropriate department and taking detailed messages Show less

• Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with accuracy• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges• Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service• Organized store merchandise racks by size, style and color to promote visually appealing environment and ensuring everything was fully stocked

• Administered experiments and coordinated study participants• Scheduled personnel and experiments through online system• Collected, recorded and analyzed data which were provided for to PhD office supporting thesiscompletion

• Assisted in areas of administrative work including data entry, file organization and customer database organization• Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, and general errands• Handled, processed and distributed confidential patient information