Cheryl Meredith, Mpm, Pmp, Csm Email & Phone Number

Greater Atlanta Area

2161 Newmarket Pkwy, Suite 200, Marietta, Ga 30067

Reporting to the Program Manager of the Canadian PMO, leads short term project planning efforts including the formulation of the project scope, definition of the project deliverables and the required delivery dates. Creates a logical work breakdown structure, and defines the major project milestones. Documents the project dependencies and ensures viable work plans are created that result in the on time completion of projects. Communicates to a wide variety of audiences both business and… Show more Reporting to the Program Manager of the Canadian PMO, leads short term project planning efforts including the formulation of the project scope, definition of the project deliverables and the required delivery dates. Creates a logical work breakdown structure, and defines the major project milestones. Documents the project dependencies and ensures viable work plans are created that result in the on time completion of projects. Communicates to a wide variety of audiences both business and technical to ensure that everyone on the project team is working together to achieve the projects goals. Show less

2455 Paces Ferry Road, Atlanta, Ga 30339

Reported to the Sr. IT Project Manager that oversaw IT initiatives for the Point of Sale department that deploys POS code to over 3,000 Home Depot Stores in the US and Canada. Provided effective management of mid-sized ($500-1M) IT projects and oversaw the management of multiple smaller projects. Actively managed to the project budget from a dollar spend and resource perspective. Developed a plan for controlling the project scope, schedule and cost baseline and monitored the… Show more Reported to the Sr. IT Project Manager that oversaw IT initiatives for the Point of Sale department that deploys POS code to over 3,000 Home Depot Stores in the US and Canada. Provided effective management of mid-sized ($500-1M) IT projects and oversaw the management of multiple smaller projects. Actively managed to the project budget from a dollar spend and resource perspective. Developed a plan for controlling the project scope, schedule and cost baseline and monitored the project execution to ensure that the plan was being followed. Managed matrix resources and performed resource leveling when necessary. Developed an effective plan for communicating project information to the project team and to the project stakeholders. Through written status reports and presentations, provided a detailed project review for senior management. Lead the definition of project risks and the required mitigation approaches. Monitored project activities for the occurrence of risks and took timely action to mitigate the risk. Advised project team members and stakeholders of actions required and completed. At the completion of projects, captured lessons learned and communicated those to the project team as well as other project managers in my area. Effectively applied the lessons learned in subsequent projects. Show less

*Managing SAP enhancement and process projects

Volunteering with the springBoard Foundation a subsidiary of Hands on Atlanta, working to create a strategic plan for a non-profit organization.

Facilitated meetings that were held in order to introduce a new church-wide training program for church leadership. Listened to ideas related to the customers' needs. Assigned and tracked tasks for the project team and launched in January 2011.

Reported to the Director of Program and Project management leading both business led and IT projects. Implemented several projects from migrating the accounts payable system to SAP to the successful completion of the Product and Price Adjustment project that brought in millions of dollars in revenue. Used Agile (SCRUM) methodology to direct development and work with cross functional teams of Information Technology sponsors, programmers, and trainers to meet project objectives. Presented… Show more Reported to the Director of Program and Project management leading both business led and IT projects. Implemented several projects from migrating the accounts payable system to SAP to the successful completion of the Product and Price Adjustment project that brought in millions of dollars in revenue. Used Agile (SCRUM) methodology to direct development and work with cross functional teams of Information Technology sponsors, programmers, and trainers to meet project objectives. Presented detailed project summaries to the PMO and conducted Lessons Learned/Project Close-out meetings to determine areas for project improvement.Coordinated management of multiple related projects directed toward strategic business and other organizational objectives using MS Project, Visio and MS Office.Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, including those external to the organization to promote proactive cohesiveness.Managed cost, schedule, and performance of high revenue projects, while working to ensure the ultimate success and acceptance of the projects amongst team members.Maintained continuous alignment of project scope with strategic business objectives, and make recommendations to modify the project to enhance effectiveness toward the business result or strategic intent.Presented periodic reports on my current open projects and client issues to keep leadership aware of projects utilizing PlanView.Led teams that generated over $1.2 million in revenue Show less

Worked with a team of individuals to ensure accurate client information was successfully entered into our Seibel Database system. Participated on several project teams that allowed our clients to be put on a new billing system with minimal disruption of service. Oversaw the correct implementation of each client onto the new billing system based on thorough analysis.Analyzed and evaluated over 200 customer billing and product system needs and developed recommendations to meet their… Show more Worked with a team of individuals to ensure accurate client information was successfully entered into our Seibel Database system. Participated on several project teams that allowed our clients to be put on a new billing system with minimal disruption of service. Oversaw the correct implementation of each client onto the new billing system based on thorough analysis.Analyzed and evaluated over 200 customer billing and product system needs and developed recommendations to meet their company requirementsManaged assignments that typically included problem definitions and resolution, evaluation of requirements, and set up of data to meet business and customer requirementsPerformed analysis of over 1000 client set ups and determined if there was any missing information, which could be retrieved from either the client or a 3rd party.Tracked requests to provide visibility throughout Harland of the current workload for the ADM process areaContinually focused on process improvements and customer satisfaction through constant and accurate communication. Show less

In charge of all supervisory functions and strategic direction for a high-volume inbound call center. Hired, trained, coached, and supervised staff; interacted with multiple operating areas to implement best practice procedures. Improved departmental efficiency and staff performance through recognition of employee development needs.Performed supervisory role over five technical support representatives. This involved monitoring representative performance as well as improving it by… Show more In charge of all supervisory functions and strategic direction for a high-volume inbound call center. Hired, trained, coached, and supervised staff; interacted with multiple operating areas to implement best practice procedures. Improved departmental efficiency and staff performance through recognition of employee development needs.Performed supervisory role over five technical support representatives. This involved monitoring representative performance as well as improving it by organizing necessary training and dispensing essential information.Served as secondary level of support and escalation on many issues as well as identifying and resolving internal and external problems that affected technical support and the helpdeskRan daily and weekly reports on representatives’ performances and had individual and group meetings with staff to improve staff efficiencies. Show less

Functioned as member of network team handling over 500 calls per day that represented a diverse group of end users. Managed various areas of support including proprietary software configuration and user upgrade issues. Maintained and monitored support for all of our Independent Distributors.Provided product/technical support to Market Representatives and Direct Market sales staff on NCI proprietary software/systems.Ensured minimum delay in returning calls bringing resolutions to… Show more Functioned as member of network team handling over 500 calls per day that represented a diverse group of end users. Managed various areas of support including proprietary software configuration and user upgrade issues. Maintained and monitored support for all of our Independent Distributors.Provided product/technical support to Market Representatives and Direct Market sales staff on NCI proprietary software/systems.Ensured minimum delay in returning calls bringing resolutions to problems.Assisted in new product testing/implementation.Trained Sales and Marketing departments and new Independent Distributors where appropriate, on how to use Network Communication's proprietary software. Show less

Master Of, Project Management

Bachelor Of Science, Computer Information Systems