Results-driven leader eager to offer years of cross-functional ITIL Process Implementation, Strategic Analysis / Planning, Disaster Recovery / Business Continuity, and Quality Control experience toward maximizing your company’s bottom line.PROFILE OF QUALIFICATIONS• Top performer who coordinates, analyzes, and interprets statistical data to optimize results in coordination with business goals, along with directing targeted risk management processes to enhance compliance within high-volume environments.• Out-of-the-box thinker who demonstrates superior attention-to-detail and sharp analytical abilities, including regularly taking the initiative to identify and resolve issues and lead value-added projects and process improvements to boost success.• Integral leader who offers proven experience in large-scale operational optimization, including designing, developing, and implementing forward-thinking projects, policies, and procedures to achieve continued key growth and productivity.• Excellent communicator who builds professional relationships with senior-level managers, peers, vendors, and customers.KEY AREAS OF EXPERTISE• ITIL Processes• Audit Compliance / Management• Service Level Agreements• Team Building / Training Processes• Strategic Analysis / Planning• Risk Identification / Mitigation• Quality Control / Assurance• Budget / Financial Control • Policy / Procedure Development• Business Impact Analysis• Disaster Recovery / Continuity• Project ManagementEDUCATION & PROFESSIONAL DEVELOPMENTBachelor of Science in Computer Science (Applied Data Processing Emphasis) NORTHERN ILLINOIS UNIVERSITY• Certificate in Project Management, DePaul University • ITIL v3 Foundations Certification • ITIL v3 Release, Control & Validation Certification • ITIL ®2011 Service Offerings & Agreements • ITIL ®2011 Planning, Protection & Optimization Certification • ITIL ®2011 Operational Support & Analysis Certification • ITIL ®2011 Managing Across the Lifecycle Certification • ITIL ®2011 Expert Certification
Listed skills include Itil, Process Improvement, Disaster Recovery, Project Management, and 36 others.