I help people join a team of very successful Life Insurance Agents.

Used investigative and negotiation skills to resolve a variety of homeowners’ claims, in a fast-paced, detail-oriented environment. Worked with attorneys and other legal staff pre-trial for the mediation/litigation process. Consistently documented all interactions and phone calls.Coached and trained new Property Adjusters, managed a team of 8 trainees. Saved Liberty Mutual $50, 000+ by detecting intentional fraud committed by a Liberty policyholder.  Saved Liberty Mutual approximately $13,000 on a single claim by recognizing a client’s intentional falsification of repair receipts. Consistency superior scores on client satisfaction surveys Far exceeded expectations on daily production, on-site settlements, inspect to return and assigned to contact metrics Consistently received high scores due to exceptional performance Created software training for over 200 adjusters/management to assist in the claims settlement process.

Completed appraisals to restore vehicles to their pre-damaged condition. This included evaluating total loss and partial loss scenarios, working with body shops, analyzing independent adjuster re-inspections and completing supplemental appraisals. Worked with attorneys and other legal staff in preparation for the litigation process. Documented every step of the claims process. Achieved mentor-status after only 8 months in the position Consistently far exceeded scores on client satisfaction surveys Repeatedly excelled in all areas of performance on yearly employee evaluations

Manage storage facility’s grounds and employees. Coordinated with numerous contractors, emergency repair technicians, cleaning services and various replacement services to problem-solve needed repairs on commercial property. Audited leasing contracts, payments and billing, merchandise sales invoices, and end-of-day reports. Resolved disputes with lessee and followed legal protocols if necessary. Maintained accurate documents on all transactions.

Maintained professional financial standards of the hotel by managing end-of-day reports, insuring accuracy, and documenting/reporting/investigating anomalies. Verified and balanced entries and recorded commercial financial transactions. Initiated procedures and practices to proactively prevent costly inaccuracies.  Received repeated acknowledgement for going above and beyond job responsibilities to fill in the gaps of the hotel Controller. Consistently exceeded expectations on customer satisfaction surveys

• Over $200,000 in individual Sales and $1.4 million in team sales• Recruited and managed 50 independent contractors across the United States.• Dedication to taking care of customers and exceeding expectations when feasible• Monitored sales and service records and investigated discrepancies• Evaluated cost reduction and program improvement needs by analyzing financial data.• Ebay Power Seller with over a 98% customer satisfaction rating• All aspects of Business Accounting• Researching, and performing successful Trade Shows• Managed Inventory Control and Shipping• Small Business Marketing; created a very successful Google and Facebook Ad Campaign along with a Successful E-Commerce Website

• Managed and Recruited a Sales Force with over 300 Employees• Controlled Staffing within required guidelines to ensure profitability• Supervised the sales organization, to include but not limited to coaching, motivating, recruiting, developing employees, training and holding sales people accountable.• Dealt with conflicts with accounts and with customer’s issues and concerns.• Exceeded guest expectations from the Reservations side of the Cruising Experience• Implemented an innovative employee incentive program, which resulted in a 43% increase in staff productivity.• Monitored and maintained all aspects of Human Resource Management for the employees.