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@webtv.net
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13 phones found area 937, 513, 414, 716, 614, 713, 504, and 585
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Cheryl Maxwell is listed as Bachelor of Applied Science(B.A.Sc.) At Medaille University at Leaders in Call Center Management, based in Cincinnati Metropolitan Area, United States, United States. AeroLeads shows a work email signal at webtv.net, phone signal with area code 937, 513, 414, 716, 614, 713, 504, 585, and a matched LinkedIn profile for Cheryl Maxwell.
Cheryl Maxwell previously worked as Founder | Manager | Director | Call Center at Leaders In Call Center Management and Customer Experience Manager at Health First. Cheryl Maxwell holds Bachelor Of Applied Science (B.A.Sc.), Business Administration And Management, General from Medaille University.
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AeroLeads found 1 current-domain work email signal for Cheryl Maxwell. Compare company email patterns before reaching out.
Manager | Director | Call Center Preferred Locations: Open to RelocationDynamic customer service executive experience directing large multi-level call centers. Keen eye for identifying opportunities to maximize resources and achieve customer satisfaction and increase productivity while meeting deadlines and goals. Proven expertise at all phases of call center startup operations including staffing, budgeting, and operations management. Effectively motivates teams to achieve the highest levels of performance while implementing customer recognition/incentive programs that fuel continued excellence. Persuasive communicator with the proven ability to troubleshoot problems in real-time and deescalate issues in a way that leads to a positive outcome. Areas of expertise include:Specialties: Strategic Planning, Forecasting, Customer Service, Call Center Operations, Business Development, Process Improvements, Metrics, Tracking, Budget Management, Staff Training, Leadership, Problem Resolution, Relationship Building, Real-Time Analytics, Regulatory Compliance Recruiters, HR Managers, Hiring Managers connect with me to get access to my network deep in industry leadership.LION | LinkedIn Open NetworkerIf you are hiring a Call Center Manager or Director, call me at (937) 499-4072.
Listed skills include Supplies, Customer Contact, Overseeing, Insurance, and 162 others.
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A career timeline built from the work history available for this profile.
Attending Networking EventsResearching Industry LeadersTracking Industry Trends Participating in Industry Discussions
Rockledge, Florida
Description: Drive positive customer experience by developing policies, metrics, and staff development programs to achieve Medicare and other lines business objectives. Manage HFHP Call Center team including corporate lobby personnel and member communications. CONTRIBUTIONS & PROCESS DEVELOPMENT: *Identify and report real-time information to Leadership.
Norwood, Ohio
Description: Directed daily operations including the planning, organizing, and coordinating of all department activities for centralized scheduling and the off-site messaging function for seven medical center locations. KEY ACCOMPLISHMENTS: *Led 166-seat call center answering 1.2M calls annually and scheduling 863,000 patient appointments; fiscally managed.
Gahana, Ohio
Description: Trained and supervised staff of 60 licensed Call Center Agents and Operations Managers to administer and enroll members in Cigna RX, CMS Medicaid, and Medicare Part D prescriptions plans. Established operational plans for the Call Center. KEY ACCOMPLISHMENTS: *Enforced the compliance of Medicare enrollment requirements, ensuring all insurance.
Dayton, Ohio Area
Description: Led operations of department including 68 representatives, two managers and four supervisors. Focused on maintaining customer service standards, loyalty program usage, and pricing opportunities. KEY ACCOMPLISHMENTS: *Developed a full functioning call center servicing over 225,000 subscribers, utilizing I3 telephone technology and SAP driven.
Columbus, Ohio Area
Description: Led Centralized Patient Scheduling for three major hospitals, Ohio Health owned and operated, scheduling over 400,000 procedures per year. Oversaw Call Center staff of 42. KEY ACCOMPLISHMENTS: *Reduced employee turnover rate to 9% by implementing recognition programs to recognize personal and departmental achievements. *Reduced overhead costs.
Dayton, Ohio Area
Quick answers generated from the profile data available on this page.
Cheryl Maxwell works for Leaders in Call Center Management.
Cheryl Maxwell is listed as Bachelor of Applied Science(B.A.Sc.) At Medaille University at Leaders in Call Center Management.
AeroLeads has found 1 work email signal at @webtv.net for Cheryl Maxwell at Leaders in Call Center Management.
AeroLeads has found 13 phone signal(s) with area code 937, 513, 414, 716, 614, 713, 504, 585 for Cheryl Maxwell at Leaders in Call Center Management.
Cheryl Maxwell is based in Cincinnati Metropolitan Area, United States, United States while working with Leaders in Call Center Management.
Cheryl Maxwell has worked for Leaders In Call Center Management, Health First, Group Health Associates, Inc.(Trihealth), Nationshealth, Inc., and Cox Ohio Publishing.
You can use AeroLeads to view verified contact signals for Cheryl Maxwell at Leaders in Call Center Management, including work email, phone, and LinkedIn data when available.
Cheryl Maxwell holds Bachelor Of Applied Science (B.A.Sc.), Business Administration And Management, General from Medaille University.
Cheryl Maxwell is listed with skills including Supplies, Customer Contact, Overseeing, Insurance, Cardiology, Medicare, Reduced Costs, and Personal Care.
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