Humanizing Digital HealthcareResponsibilities include the strategy, planning and execution of the Zillion experience for customers, members and employees across the digital health programs on our platform. That includes defining, improving and implementing features, functionality, services, and analytics to drive industry-leading user engagement and outcomes for patients, providers, and payers. As a customer-first organization, we work to assure our customer experience, product development, and culture all align with the creating a world-class experience for the people who use our platform.

Focus on understanding how customers experience their relationship with Kronos and provide direction and support to the organization on how to best work together to innovate and fundamentally shift how we think about and deliver the products and services that exceed our customers expectations and the shifting market environment.

From strategic transformational consulting to application implementation, cloudTP™ provides enterprises with solutions to plan and execute migration of business processes, applications and customer data to private, public or hybrid clouds.

• Led the application development organization in the successful design, development and implementation of 3 global health management support tools to be used both internally as part of the organization service offerings and externally as stand alone tools delivered to our customers• Implemented a new SDLC process that transformed the organization from a siloed waterfall approach to a cross functional agile delivery team. Responsible for all aspects of the change including organizational design, training and daily management of the process.• Responsible for the full SDLC including requirements, technical and user experience design, development, testing and deployment.• Managed a series of on shore and off shore vendors with contracts totaling $4.6M• Served as Product Manager for the Global Collaborative Care Center system and oversaw the implementation in 4 countries with a total user base of 3000 health care professionals.

• Consult with a variety of clients in varied industries including health services, Internet consulting, Business management and Real estate sales.• Serve as part of the management team on multiple projects.• Responsibilities include: Web Design, User advocacy, Technical documentation, Team development and Organizational Transformation planning and design• Manage ongoing relationship with systems integration firms, Client management teams and Customer Relationship Management organizations.• Served as advisor to an incoming CEO on change management and organizational development issues for a multi-office organization

• Served as project manager for multiple client engagements in the health services, financial services and non-profit organizations.• Successfully managed teams varying in size from 5 to 50 staff including client team members.• Key member of the task force responsible for internal change management during the firm’s merger activity.• Played integral roles in the change management, technology and organizational effectiveness practices within the firm. • Designed and led change management program which consisted of skills training, team building, and social events for 250 people, in preparation for the company’s impending merger.