Cheryl Medlin Email & Phone Number

Cottonwood, Az, Us

Phoenix, Arizona, United States

Fountain Hills, Az

Education Development Director Quality Assurance/Training Specialist (Lateral Transfer) Director of Support (Promotion) Support Specialist (Promotion) Team Lead (Promotion) Customer Resource Technician • Customer service and business development coaching, instructor-led training, and virtual training for programming and support staff including customer service, conflict management, and resource management• Demonstrated best practices and facilitated on-the-job training for customer relationship development and growth, including communicating and instilling a deep value for customer trust • Cross-functional support and problem resolution liaison between programming and support• Stewardship and delivery of the customer onboarding experience to understand and develop the pre-launch process, and onsite relationship management during the launch• Creating, maintaining, and writing product knowledge base • Managing and executing multiple overlapping implementation projects• Managing the support ticketing system• Supervision and development of a team of up to 10 support staff members

Camp Verde, Az

• Director of a charter school district with 4 schools, focused on at-risk youth in grades 6-12• Curriculum and experiential learning development and design to offer vocational training options in addition to academic offerings• Selection and onboarding of new instructors, including instructional methodologies • Multi-disciplinary support response coordination with outside resources including correctional officers and mental health professionals to provide the best learning environment for students

• “Discovery Academy” program (No longer an active program)• Site Director for a multi-site before/after/summer care program for K-8 students in a rural area• Responsible for developing the model and obtaining appropriate licensure for operations, developed activity and education programs with staff responsibility for up to 75 people

Springerville, Az

Classroom instruction transitioned to developing and delivering training for other teachers, also provided IT support.

Springerville, Az

Responsible for pre and post grant administrative activities for both new grants and grant renewals, including review, preparation and submission of complex proposals for external funding. Reviewed, analyzed, and interpreted terms and conditions of awards. Resolved conflicts and facilitated contract and grant revisions through discussions and correspondence with multiple stakeholders throughout the life of the award.