Cheryl Tye Email & Phone Number

Singapore

• Handles inventory management for Secretlab's EU and UK warehouse, ensuring and maintaining accurate inventory levels for 500+ SKUs, implementation of cycle counts and inventory control procedures to optimize stock levels and minimize shortages.• Usage of ERP System Netsuite to manage inventory transactions, monitor stock levels, and inventory reconciliation for strategic decision-making.• Operative in managing relationships with vendors to align on stock movement monitoring while ensuring accurate stock numbers in the warehouse.• Preparation of weekly and monthly reports for company wide usage on forecasting decisions.

Singapore, Singapore

• Direct EU 3PL Management, including order fulfilment and last mile, which prepare orders to be shipped to 32 European countries and provisional orders globally.• Liaising and maintaining key relationships with 3PL to resolve and improve operational flow.• Support CS team on fulfilment issues and warranty claims inventory.• Align and manage expectations for ad-hoc projects. • Analysing and generating weekly/monthly reports while directly reporting to regional manager / head of fulfilment with action improvement plans.• Assist with business needs via invoice validations, cost analysis, SKU creations and cross border shipment planning.

Singapore, Singapore

• Part of the EU/UK team. • Support in fraudulent checks.• Being proactive and decisive in sending the replacement parts for the best gaming chair whenever necessary with the help of Secretlab’s 3PL partners.• Ensuring daily operations run smoothly by doing daily checks across all platforms, inclusive of tracking updates and order sync.• Works closely with CS to assist on fulfilment issues.• Inclusive of any ad-hoc tasks that helps improve the SOP for the ops team (eg: payment capture guide/analysis of the fulfilment escalation flow)• Extensive research on new countries for potential expansion plans• Regular checks on monthly distribution and handling invoices

Singapore

• Full ownership of order management - establishing that there are no frauds and orders are fulfilled accurately. • Providing structure for stock management, developing new SOP to ensure no discrepancy. • Assist in PR marketing - sourcing of influencers , new advertising ideas (eg Tiktok/IGLive)• Serves customers by providing product and service information and resolving product and service problems via email / whatsapp platform• Running of annual pop up stores at the TT's warehouse in Orchard

• Take full interest of customers' problems/investigation and ensure complete customer satisfaction of problem resolution• Checking of processing statuses at the counter• Delivering superior Great Eastern experience and satisfy service needs• Assist customers/financial representatives on various distribution channels and recommend alternative procedures when appropriate• Provide backroom service support to the other departments over the counter (eg surrender of policies) • Proactively seeking to identify customers' needs and effective at cross-selling and referring leads to the appropriate channels for follow-ups

Bachelor Of Arts - Ba, Sustainable Events Management

Graduated with Bachelor of Arts with Honours, First Class.

Diploma In Leisure And Events Management

Activities and Societies: - TP 25 Run - Class Representative of AY17/18