Cheryl Poole Email and Phone Number
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Adaptive IT Business Analyst with over 25 years implementing enterprise level solutions in in health care, managed health care, pharmacy benefits management, outsourced benefits and insurance, retail, and financial industries. Sensitive to interpersonal, organizational and political challenges, and an understanding of how to navigate them effectively. Ability to promote teamwork and maintain effective communication within and across groups. Ability to switch focus based on changing priorities.• Experience with SDLC methodologies including Agile, Iterative, and Waterfall. Integration work between Cloud applications, Client-Server, legacy mainframe, and home grown, proprietary systems• Excellent presentation, communication, and interpersonal skills• Collaborate and lead discussions with product managers, business stakeholders, SMEs, developers, an external business partners and vendors, and quality assurance through all phases of the project cycle• Author Project Charters, Use Business Requirements, Functional Requirements, JIRA stories, SIT, QA, and UAT test cases, and Requirements Traceability Matrix • Generate process flows, data flow diagrams, UI wireframes• Conduct Gap Analysis, Root Cause Analysis, propose process improvements• Lead BA for Implementation of Salesforce Service Cloud and Pegasystems DCO (automated workflow), Salesforce: Health Cloud; Knowledge; Marketo; Apptus Contract Management training• Support enhancements and change requests for Salesforce: Service Cloud CRM, Sales Cloud, Health Cloud and Salesforce to Salesforce CRM with business partners• Support Call Center case routing and IVR enhancements• Advisor BA mentoring generalist BAs and coordinating Contractor BAs • Project Management through Requirements Phase• Additional experience with: Oracle: CRM, Purch, HR, AR, GL, Netsuite ERP; SAP: HR, MM; Pegasystems DCO workflow; HR Access, HP Quality Center; OnBase workflow and document management; SQL• Software and Peripherals: JIRA, SharePoint, MS Office Suite: Word, Excel, PowerPoint, Visio, TeamsSalesforce Developer 401 training - 2015Pega Business Lead Architect training - 2013Biotechnology Certificate - 2010Member IIBA since - 2014
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Senior Technology AnalysisBurns & Mcdonnell May 2023 - PresentKansas City, Mo, Us
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Sr. Business Systems AnalystApex Systems - Wellmark Bcbsa Of Ia And Sd Mar 2021 - May 2023
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Solution DesignerApex Systems - Blue Cross And Blue Shield Of Kansas City Jul 2020 - Mar 2021Pharmacy Benefits Management
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Business Systems Analyst, Clinical SystemsTeksystems - Fresenius Medical Care Mar 2019 - Jul 2020Lead BA for Salesforce Health Cloud implementation for Home Nursing Personalized Care
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Senior It Business AnalystMultiplan Inc Aug 2017 - Mar 2019Managed Health Care• Enhance Oracle BAM and OnBase legacy work flow and document management replacement • Supported change requests to Provider Credentialing process• Lead BA for telephony automation of outbound call campaigns, including Video, screen capture, reporting to support Call Center case management and process flow• Supported Aspect IVR change requests and enhancements for incoming and outbound calls
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Sr. It Business Analyst - Pharmacy Benefits ManagementCvs Health Aug 2013 - Aug 2017Woonsocket, Ri, Us• IT BA for multiple PBM claims adjudication engine projects to meet regulatory requirements for processing, regulatory reporting, including integrations between Salesforce CRM and mainframe data sources• Lead BA for Salesforce Service Cloud and Pegasystems workflow implementation project for client implementations• Lead IT BA for Salesforce Knowledge implementation -
Senior Business AnalystCollaborative Consulting Aug 2012 - Aug 2013TJX Corporation - Sr. Business Analyst for JustEnough retail planning applicationCVSCaremark - Sr. IT Business Analyst for Salesforce Pharmacy Benefits Management - Clinical Implementations
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Business Development, Recruiting, And Hr GeneralistEnterprise System Partners Nov 2011 - Aug 2012Business Development, Recruiting, and HR Generalist
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Biotechnology ProgramMiddlesex Community College Jan 2009 - Aug 2011Bedford, Ma, Us -
Senior Systems AnalystFidelity Charitable Services Apr 2006 - Dec 2008Senior Systems Analyst
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Senior Project AnalystFidelity Human Resources Services Company Jun 2005 - Apr 2006• Created SRAs for annual client’s annual benefit enrollment services • Wrote UAT test cases and execute UAT for business enhancement requests and bug fixes• Authored and presented proposal for improving efficiencies and reducing errors in the system benefits enrollment processing
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Senior ConsultantTree Top Technologies - Fidelity Charitable Services Mar 2004 - May 2005Fidelity Human Resources Services Company, Sr. Systems Analyst• HR Access Implementation Project for outsourced Benefits Management• Configured Oracle Master Model Payroll rules, items and item attributes using HR Access configuration tools• Documented payroll and employee leave benefits requirements• Performed Unit Testing and resolved configuration issuesFidelity Charitable Services, Sr. Systems Analyst • Oracle Implementation for Fidelity Charitable Services mutual fund offerings and shareholder facing web portal • Gathered business requirements, documented process flows, performed gap analysis, defined enhancement requests for Oracle implementation • Created function reporting requirements document and lead functional requirements review• Wrote and executed User Acceptance Test cases• Performed bug tracking and validated bug fixes
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Systems Systems AnalystIona Technologies Aug 2001 - May 2003Us
Cheryl Poole Skills
Cheryl Poole Education Details
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University Of Central OklahomaEnglish; Business Minor -
Middlesex Community CollegeBiotechnology
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Naiits
Frequently Asked Questions about Cheryl Poole
What company does Cheryl Poole work for?
Cheryl Poole works for Burns & Mcdonnell
What is Cheryl Poole's role at the current company?
Cheryl Poole's current role is Sr. Business Technology Analyst - ERP, CSM, CSPO.
What is Cheryl Poole's email address?
Cheryl Poole's email address is cheryl.poole@esp.ie
What is Cheryl Poole's direct phone number?
Cheryl Poole's direct phone number is +191483*****
What schools did Cheryl Poole attend?
Cheryl Poole attended University Of Central Oklahoma, Middlesex Community College, Naiits.
What skills is Cheryl Poole known for?
Cheryl Poole has skills like Business Analysis, Integration, Erp, Systems Analysis, Quality Assurance, Testing, Project Management, User Acceptance Testing, Visio, Sdlc, Vendor Management, Business Process Improvement.
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