Cheryl Proctor Email & Phone Number

Brentwood, Tn, Us

Monett, Missouri, Us

Since I started in this newly created position, I have worked to establish process and procedure. My role has morphed as we have re-organized our team several times, and remaining flexible and positive has allowed me to succeed amidst the changes. I am a resource that helps to align goals and projects within operations, sales, and marketing, including pipeline reporting, lead generation/nurturing, product messaging, sales enablement, campaign development, content marketing, product launching/sunsetting and voice of the customer. Data wrangling is one of my specialties, used to leverage analysis and performance to build sales opportunities. I conduct product research, plan and launch new products, promote products and conduct performance analysis. I also coordinate end of life projects. I collaborate with the whole team on new product ideas, and work closely with sales regarding pre-sales lead generation, support sales growth, manage our knowledge base, update and generate collateral with our Marketing team, and streamline processes with new tools. I conduct focus groups for potential new products as well as market research and analysis. I speak at our FinTech conferences and conduct webinars on ADA/User accessibility in the compliance arena. I have assisted with streamlining and managing the RFP process, improving client communications, and launching a new tools to automate the process. I implemented and manage a system for sales support. I am LEAN/CPI (continuous process improvement) trained and have conducted several projects. I was the prior SSAE16 audit lead coordinator, prior risk coordinator and serve on other project teams internally. I serve in the following volunteer groups within our organization - Woman At Jack Henry, Go Green and Mosaic of People.Software: Microsoft Office, SalesForce, MSTeams, PowerPoint, Visio, Slack, Zoom, Databases, SharePoint, HelpScout, SmartSheet, Digital Quality Management, QVidian, Social Media platforms, CMS tools

Dallas, Tx, Us

I lead the Project Management team responsible for successful, accurate and timely implementation of website and online solutions delivery to clients. Deployment of project management, program management, and process improvement systems to provide customers with a successful product, service implementation, and best customer experience.Management of large team and company projects - i.e. SSAE16 Audit, Enterprise Risk Management.Client success account management, client relations, relationship management, conflict resolution, implementation support and customer retention.Budgeting and forecasting for financial goals.Mentoring, team building, and coaching team for performance management for continued success.

Business and strategy consultingProject managementDocument/contract reviewResearch and recommendationsEvent planningCateringVolunteer

23 U.S. Offices, Oo

Development, implementation, and coordination of practice and client-specific technology for the entire lifecycle of and management of litigation projects and matters, including the integration of applications and resources, strategic planning and budget management.Built and managed a newly formed department with a staff of 8 as it's own business unit - motivated coached and developed a successful team.Vendor management, vendor audit, vendor procurement of tools, all-things eDiscovery, technology and trial services.Software: SharePoint, MSAccess, MSExcel, MSPowerPoint, Visio, MSWord, MSOffice, Prezi, Ringtail, CaseLogistix, Summation, Relativity, CaseMap, TimeMap, CaseNoteBook, PdfDocs, Adobe, LiveMeeting, Outlook, DTE, OpenText.

23 U.S. Offices, Oo

Legal IT/Application Management/Litigation Support:Re-established and built Litigation Support Services; developed Practice Support and Video Services divisions, developed policies and procedures.Management of department of 8 as business unit, liaised with attorneys, paralegals, clients and practice group leaders to deliver best practices technology, solutions, project management and support services. Selection, design, deployment and support of all practice-specific software and hardware solutions, vendor management and contract negotiationsImplementation of client extranets, bridge and integration technology in various industries - healthcare, technology, insuranceHealthcare/hospital record software - Cerner implementation, training and support for large client 3 year projectSpeaker in industry organizations. Marketing solutions services to clients.Selected to participate on firm, community and industry committeesSoftware: SharePoint, MSAccess, MSExcel, MSPowerPoint, Visio, MSWord, MSOffice, Prezi, Ringtail, CaseLogistix, Summation, Relativity, CaseMap, TimeMap, CaseNoteBook, PdfDocs, Adobe, LiveMeeting, Outlook, DTE, OpenText.

Chicago, Illinois, Us

The Professional Services Peer Group delivers educational programming, publications and other member benefits on topics related to technology, practices and standards focused on professional services, including (but not limited to): IT staffing/organization, technology leadership, competitive intelligence, experience management, portfolio and project management, professional development and certification, human resources management and many more.

Chicago, Illinois, Us

ILTA is the premier peer networking organization, providing information to members to maximize the value of technology in support of the legal profession.

Chicago, Illinois, Us

Elected Officer/Volunteer Manager:(ILTA) I served as the elected Regional Vice President for the Southeast Region for 3 consecutive 2-year terms. I worked with upwards of 17 Volunteer City Representatives to manage, coach and create a new culture within the team that provided local programming and education to this region. The Southeast region, at that time, was the largest and included: Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee, Caribbean, and the continents of South America and Africa.

Nashville, Tennessee, Us

Legal IT/Application Development/Litigation Support:Established and managed new department, budgets, financial management, vendor management Supported Litigation and Business Transaction practice groups by developing specific tools (SharePoint, Access and other databases) and technological solutions to automate best practices and processes

Nashville, Tennessee, Us

Information Systems:Established best practices and procedures, implemented project management principles Researched new tools, implemented software projects - Accutrac (records management software), InterAction (CRM), new hire data integration Developed healthcare/hospital client EEOC reporting software and procedures, training and supportManaged litigation projects - establishing billable procedures for projects, supported software and hardware

Nashville, Tennessee, Us

Information Systems:Established standard procedures for Help Desk, implemented ticket tracking software TrackIt, continued to manage marketing CRM database InterAction and HTML web site content with CoffeeCup, HotDocs document assembly programming and development. Back up technical trainer, technical writing, training plan development. Preliminary research for new software tools.

Nashville, Tennessee, Us

Marketing & Business Development:Assisted Director of Business Development with all aspects of marketing, sales, business development and public relations. Managed firm CRM database [FoxPro], Helped develop firm's first website in HTML. Handled details of large scale event planning and seminar planning. Generated sales presentations [MSPowerPoint], prospected new firm technology.

Moerdijk, Global, Nl

International Inter-modal Logistics:Assisted President with all aspects of start-up business to establish new company based on prior logistics experience. Assisted Operations Manager with all facets of operations moving liquid containers internationally. Functioned as auditor in ISO9002 certification process and assisted in obtaining certification. Performed IT functions and assisted with writing of business software to manage client information, bookings and finances. Performed IT solutions implementations. Handled marketing and public relations, sales, accounting, and worked with legal team. Became a HazMat certified trainer - training clients and internally for certifications.

International Inter-modal Logistics:Inside sales and inter-modal operations for agency representing CMA Italian route and TMM Mexican line shipping in Far East. Increased sales in both areas by negotiating large contracts and implementing technical solutions. Helped implement IT and marketing solutions. After 1 year, was chosen to help start NewPort Tankcontainers.

International Inter-modal Logistics:Inside sales, operations, marketing and IT, including large contract negotiations for Trans-Atlantic Ocean intermodal logistic operations. Helped close double the sales in office within first quarter in new role. Established use of PC in the business, created first electronic sales presentation within company - to become new sales procedure company-wide. Subject matter expert on shipping to CIS/Russia when competitors were just beginning to send shipments into that area. After 5 months was chosen to help establish a new office in Atlanta within a new trade lane. The office and new route was established and making a profit prior to being closed, when CAST was sold to CP Ships.

Employed as a concierge at the Stouffer flagship hotel while in college. Managed client needs, wants and requests along with lobby operations, limo schedules and Club Level Lounge activity. Interacting with clients made this one of the most enjoyable roles I've ever had. I met really interesting and famous people and also made some lifelong friendships. The hotels were purchased by Ramada Renaissance Hotels in the summer of 1993 and a number of years later by Marriott.

Now the Stouffer Renaissance Cleveland HotelInterned with Cleveland, OH flagship hotel while attending college – intern by morning, concierge afternoon/evening shift, full college class loadFirst held internship in Marketing Dept. then Human Resource Dept., gaining valuable experience in both roles HR:- performed management training (MTOPs)- conducted mass interviews of hourly staff - benefits orientation - organization of electronic data- process improvement- employee event planningMarketing & Sales:- prospecting new business- event coordination- creation of reports/data management

B.A. Business Administration, Marketing, Management, Minor - Economics

N/A - Attended To Transfer Credits During Transition To Bw, Business, Management, Marketing, And Related Support Services

N/A Attended First Year Of College Here, Business, Management, Marketing, And Related Support Services

Education record