Cheryl R. Email & Phone Number

South Brisbane

Responsible for accurate hospital billing of patients, work cover, third party & international insurers according to relevant Health Fund Contracts to ensure maximum revenue is obtained.Process accounts and assist with the resolution of account queries for patients and health funds.Liaise with patients, internal departments, Medical Consultants, Solicitors and external organisations relating to hospital fees and charges. Responsible for receipting & refunding of payments received from insurers & patients.  Assist with follow up of outstanding debt.Provide accurate data entry using various network-based information systemsEnsure patients are fully informed of their financial obligations by preparing estimatesDeliver exceptional customer service to internal and external clients at all times.Provide a high quality, customer focused liaison & option management service to patients that ensures an informed choice about treatment as a public or private patient is available and easy to use. Providing patients with financial consent Assist patients with admission paperwork and with claims processing. Conduct billing of medical services in an accurate and timely manner. Liaise directly with private health funds, medical, nursing, and clerical staff, patient accounts and diagnostic departments to ensure that private patient opportunities are maximized.

South Brisbane

Undertake health fund verifications to confirm patient benefit entitlements and prepare & provide Informed Financial Consent documentation.Responsible for accurate hospital billing of patients, work cover, third party & international insurers according to relevant Health Fund Contracts to ensure maximum revenue is obtained. Process accounts and assist with the resolution of account queries for patients and health funds. Liaise with patients, internal departments, Medical Consultants, Solicitors and external organisations relating to hospital fees and charges. Responsible for receipting & refunding of payments received from insurers & patients. Assist with follow up of outstanding debt. Establish rapport & liaise with Doctors rooms to obtain CMBS item numbers and certificate requirements, in order to ensure timely completion of patient billing. Ensure the financial classification of all inpatients are correctly assessed and that complete and accurate information is obtained in a timely fashion to satisfy the Revenue Department requirementsLiaise with health funds, Medicare, DVA, Work cover & International insurance companies to confirm patient eligibility, financial status, pre-existing ailments, excluded services etc.Ensure patients are fully informed of their financial obligations by preparing estimates (for planned admissions) and then calculating actual costs for episodes of care involving Self Funded and Medicare ineligible patients. Deliver exceptional customer service to internal and external clients at all times.

South Brisbane

Provide a high quality, customer focused liaison & option management service to patients that ensures an informed choice about treatment as a public or private patient is available and easy to use.Review admissions to identify private, compensable and ineligible patients at admission and to ensure that patients are provided with informed financial consent .Meet with publicly admitted patients, who have been identified as having private health insurance, to explain the benefits to the patient & Mater Hospital of utilizing their private insurance.Assist patients who elect to be private with admission paperwork and with claims processing.Conduct billing of medical services in an accurate and timely manner.Liaise directly with private health funds, medical, nursing, and clerical staff, patient accounts and diagnostic departments to ensure that private patient opportunities are maximized.

Brisbane

Inbound & Outbound customer service.Updating frontline systems on customer contacts to ensure accurate customer records.Providing quality health care education to Bupa Members.Account managing - Lapse and arrears campaigns.Complaints handling and resolutions consulting.Demonstrate a commitment to teamwork .Meeting and exceeding KPI’s & Sales Targets

Brisbane

Providing exceptional customer service for thousands of Telstra customers Billing enquiriesDatabase management & maintenanceMeeting and exceeding daily and monthly sales targetsComplaints handlingPlacing mobile phone ordersMobile phone handset support

Brisbane, Queensland, Australia

ReceptionGeneral correspondenceKitchen duties including clean up after meetingsSupervision of pre examination course in houseTiming coordinator for practical examinations held at Prince Charles Hospital