Effectively oversaw the day-to-day operations of the Housekeeping Department including the supervision of 13 Assistant Managers, and 350 employees. Successfully met and exceeded the cleanliness goals for the guestrooms and public areas.Managed associate relations in a Union environment, attended Union Negotiations, and provided customer service to internal customers assisting with human resources matters and development areas for the housekeeping team members. Developed and executed department strategy to maximize results in our engagement survey.• Ensured the guest room attendants achieved a room cleanliness score of 89% or better and driven to ensure the room cleanliness goal of 77.3% and the CPOR goal were met by year end.• Successfully opened a 2,000 room and 475,000 square foot meeting room hotel.• Demonstrated ability to manage daily room assignments for 144+ employees and oversee all new hires to ensure success during probation period. • 1st Quarter 2016 Manager of the Quarter Award, Gaylord; Foundations of Leadership Certification, Marriott 2015; 1st Quarter 2014 Leadership of Excellence Award, Gaylord

Oversaw daily housekeeping operations for the hotel facility which included approximately 263 guest rooms. Trained staff and monitored adherence to all credit policies, hotel policies, standard and procedures. Prepared the weekly staffing schedules, assisted with the training of the new hires, and conducted daily room inspections to ensure the room cleanliness scores were met.• Empowered housekeepers and houseman to provide excellent customer service.• Supervised and managed over twenty room attendants through strategic management skills of distributing work assignments and reviewing work assignments. • Promoted communication with staff by implementing an open-door policy and raising the awareness of the goals and expectations.• Manger of the Year, Hilton 2006; Manager of the Quarter, Hilton 2006

Supervised laundry attendants to meet hotel standards for processing linens in a timely and efficient manner. Communicated with the front desk and engineering staff to ensure preventative maintenance work orders for guest rooms were completed. Assisted with scheduling and payroll for the employees. Maintained guest room inventory, handled supply purchase orders and prepared weekly schedules.• Effectively supervised and managed over twenty-five (25) staff members. • Conducted daily room inspections resulting in exceeding the hotel cleanliness standards. Demonstrated ability to successfully effectuate the opening of a 253 room hotel.