Cheryl M. Black Email & Phone Number

Sacramento, California Area

Troubleshoot, install and/or repair networked hardware: pc's and printers

Sacramento, California

Provided 8 week class instruction for Basic Computer Skills involving the development of industry terms, identification of hardware, practice of mouse and keyboarding skills; pc safety considerations and appropriate software uses.

Northern California Region

At mutliple sites- Lead for hardware install team, assignment of duties for technical team. Managed deployment, storage and/or repair of multiple workstations; involving imaging, wipes, setups and disposal while providing maintaining client contact. Provided point of sales and pc warrantied repairs.

South Sacramento Facility- Worked at Kaiser’s Alpha site for implementation of EPIC’s electronic medical records, while this facility was under going acquisition of its Level II Trauma Care designation for Northern California. Acquired ambulatory training though subsequently supported both InPatient and OutPatient modules. Provided several overnight Go-Lives and system upgrades while keeping abreast of general hospital policies, procedures and regulatory compliances

Agilent Technologies Roseville, Folsom Ca Sites

In support of multiple Agilent sites, providing pc imaging, deployments, repair and data recovery – while maintaining several service reports in Excel and dbase formats

Hewlett-Packard Facility- Provided 2nd level System Administration support of user, computer and global group account securities in NT and Active Directory environments - Provided developed instructional aids for multiple in-house products and applications - Provided 1st level remote-access in support of internal employees and external clients - Provided preliminary diagnostics for 2nd level LAN / WAN and server issues - Determined and initiated escalated paths for major system issues for this 24/7 company - Monitored client banking-system-alert queues containing billions of dollars for financial transfers

Sacramento ALC Depot- Within my years of in civil service my skills level accorded me promotional experiences, culminating in replacing the Base Commander’s secretary, as needed. Within the civic service I gained experience in personnel supervision and training while constantly adhering to regulations, policies and procedures.

Cis, Software Applications

Microsoft Certified Professional, Mcse, Certificate

Computer Information Systems / Applications