Cheryl Shancer Email & Phone Number

Northbrook, IL, US

Rosemont, Illinois, United States

Strategic Partner and Relationship Manager for 3 Third Party Administrators. Escalation Point for all Delivery and Operations Support with Strategic Partners

Rosemont

Director of PMO at Lincoln Benefit LifeResponsibilities include: creating and managing company wide PMO which includes: Program management, Facilities management, Resource management Program Budgeting. Manage two third party vendors who handle policy processing. This work includes relationship management and project managementForecast and manage actuals.

Northbrook, IL

Creating and executing PMO processes and governance for Lincoln Benefit Life

Riverwoods, IL

PMO Manager in Customer Risk Management Area (CRMA) Responsibilities include project prioritization, project implementation, process improvement, relationship management with both business and technology and performance management.

Greater Chicago Area

Urban Partnership Bank is a community bank serving under-served communities in Chicago, Cleveland and Detroit.PMO Head who developed and managed bank wide PMO for 350 person organizationDefined and Implemented project management processes and procedures bank wideLed team of 4 Project managers responsible for over 25 projectsGuided Senior Management through.

Hoffman Estates, IL

PMO Manager supporting Sears Holdings India (SHI) a wholly owned subsidiary of Sears Holdings CorporationImplemented Resource Allocation and Capacity Management tools and processes to manage 650 person organization that handled over 70 projects across 32 different business unitsPrimary interface for IT clients in the US to Sears Holdings India. Major.

Created Program Management Office (PMO) for 1700 person organization. Designed, implemented and managed PMO that included resource planning, organizational communications, metrics and process improvement. Managed implementation of resource supply, demand, capacity process that allowed for the measurement of resource utilization across the.

Managed technology portfolio as the primary point of contact for Product Operations, Risk Management and Underwriting business linesCreated jointly with business client a project blueprint process that allowed for consistent slotting of project deliveries. The blueprint allowed full transparency to supply and demand of technology resources and is still in.

Managed teams of business analysts, systems analysts and application developers for Commercial Insurance business and Personal Lines Insurance BusinessManaged portfolio of all agent facing applications for Commercial Insurance Business and Personal Lines Insurance BusinessManaged over $3 Million dollar annual budgetManaged performance, compensation and.

Programmed multiple agent facing applications for personal lines insurance

Worked as an AS/400 technical specialist supporting small to mid-size clients. Was primary client contact for multiple small to mid-size clients. Recommended IBM software and hardware products in support of marketing team. Ensured smooth installation of all purchased products and great client satisfaction

Worked in New York and Virginia supporting semiconductor manufacturing. Evaluated workflow and process and recommended improvements. Saved company over $3M annually with recommendations. Strong in communications between technical staff and business staff. Performed time studies of multiple processes.

6 Sigma Masters Program, 6 Sigma Green Belt Trained

Bachelor Of Science, Industrial Engineering

Activities and Societies: Alpha Pi Mu Society of Woman Engineers