Cheryl Samaseia (Smart) Email & Phone Number

A commercially focused Team Leader with 30 years’ experience across the financial services industry, both in corporate and intermediary settings. Extensive expertise has been gained across the past 20 years with Coverforce, Gallagher's, the WFI insurance brand with IAG (and Wesfarmers, the previous owner). Builds strong internal and external networks and is committed to developing high performing teams. Early career experience was gained in a range of positions with MLC Limited. MAJOR ACHIEVEMENTS Undertook three restructures, sensitively managed the exit of underperforming staff, and created high performing, cohesive teams (2011 – 2017) Nominated by an Area Manager for the Western Australian Shine Award in recognition of managing a complex, financially claim (2016) Received excellent Net Promoter Scores in customer satisfaction survey (2014 – 2016) Created an integrated Procedure Manual for the Claims Department which incorporated an industry glossary, process documents and checklists, email and letter templates, and preferred internal and external service provider lists (2016) Reinforced and trained team members on the Claims Recovery Process, which increased business revenue (2016)  Embedded a Management Operating System to allocate, measure and manage team work flow and productivity, assess individual performance, and create tailored coaching interventions (2015) Seconded to lead the Victorian Motor Claims Team (2015)  Invited by the National Claims Manager to establish a proactive Cyclone Yasi project team to manage over 2,000 claims over a 6-month period (2011)  Attained the National Care Award for individual performance excellence as 2IC for the Property and Motor Claims Department (2011)